[CLOSED] 10 Minute Survey About Tools & Processes

RE: [CLOSED] 10 Minute Survey About Tools & Processes

michaelkellett — Fri, 27 Sep 2024 09:08:30 GMT

Please don't use Microsoft 365 for surveys - it drives me mad with its ceaseless requests for you to sign in to Micro$ stuff.

Your questions largely assume a large company approach - but different customers have very different requirements.

I design things and make prototypes - which means that the choice of parts is very fluid but is usually driven by technical performance but gated by availability. (If I can't get it in time for a tight development cycle then it can't be used). If there will be large scale production later then that brings in other factors like price and availability.

But my actual purchasing is not very price sensitive - because I'll be buying for prototype quantities. If it's a simple BOM you can lose the whole order if you don't have a key part in stock because once I start doing an order with a supplier I might as well order all the bits from the same place.

RE: [CLOSED] 10 Minute Survey About Tools & Processes

manojroy123 — Fri, 27 Sep 2024 06:09:16 GMT

submitted the response

RE: [CLOSED] 10 Minute Survey About Tools & Processes

shabaz — Thu, 26 Sep 2024 18:10:21 GMT

I'm not sure this sort of survey actually helps. You should have deeply intimate knowledge of your customers, and the way to do that is to get that input from each of your regions, from the people on the ground there, i.e. those that deal day-in day-out with customers (whether that's customer support, or sales teams, or those who are involved with particular countries, or verticals, doesn't matter how it is sliced, basically anyone in the field. If that's not helping, there should be a plan (whether that's e-mail, or a promotion that somehow gets input from a mix of people).

Otherwise, you're just getting a very limited set of responses from particular people, and it will be low-value data.

At least, I hope this is not the only way customer input is being obtained (it is the only way I'm seeing though).

RE: [CLOSED] 10 Minute Survey About Tools & Processes

dougw — Thu, 26 Sep 2024 18:08:54 GMT

Completed...

RE: [CLOSED] 10 Minute Survey About Tools & Processes

anniel747 — Thu, 26 Sep 2024 16:44:42 GMT

Done.