Letter from the CEO – We’re listening to make business easier for you

RE: Letter from the CEO – We’re listening to make business easier for you

bluescreen — Thu, 19 Sep 2013 16:55:58 GMT

Hi coder27. You might have already seen this from my other reply, but I just wanted to let you know that our teams are investigating the points you have raised here on the Community. Compliance for all of our products is something we take really seriously. We appreciate your patience and understanding until we can confirm the outcome of this investigation. We will give you an update as soon as possible. Thanks! Sagar

RE: Letter from the CEO – We’re listening to make business easier for you

e14 Contributor — Fri, 06 Sep 2013 16:09:48 GMT

Laurence,

I am happy to hear that you are listening to suggestions for how to make business easier. I am in the US, and here we have laws and regulations prohibiting the import and use of personal computers that are not FCC Class B compliant. E14's product pages do not show whether the products are Class B compliant, and Newark's "live chat" support representatives don't know either. They say nobody in the entire department is trained on FCC compliance issues. The E14 community managers have been kind enough to escalate the issue several times over the last 18 months, but never with any resolution.

RE: Letter from the CEO – We’re listening to make business easier for you

e14 Contributor — Fri, 06 Sep 2013 11:06:26 GMT

I would love to be an element14 customer laurence, but unfortunatly being in the philippines i cant, because your site does not accept credit card payment online. When ever i have enquired as to what i can do, i have been told to order from the singapore site, and just accept the shipping and customs markup. Not a very pleasant way of doing business. Shows a distinct lack of understanding or desire to be a true global business. Instead I now have to order products direct from us or china, because i can use my credit card. Im not prepared to take a day off work to mess around at the bank performing manual account transfers to buy goods on your site, what is this the dark ages?