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Account banned for unknown reason, still receiving emails

fns-user

Dear element14 team,

I am in a strange problem with your platform at the moment. 
Last week I created an account on element14 to attend a webinar. However, as soon as I registered, I got an email saying my account has been banned for violation of community standards and that I can appeal the ban with an explanation. So I sent in an explanation saying, I think this is a mistake as I have never interacted with the community because I literally just created this account. I was able to attend the webinar but my appeal was still rejected and thus my account banned.

Even though I can't log in to my account, I'm still receiving emails from the element14 community. I would like to unsubscribe from these emails (which I shouldn't be getting in the first place) but I cannot because my account is banned and I cannot log in.

I would request you to kindly look into the issue so I can have my account back so I can login and handle my email communications and also use the platform in the future. If this is not possible, I would like a detailed explanation as to why my account is "against community standards" and thus banned. I would also like to be unsubscribed from these emails.

I thank you for your time.

Best,

Saniea

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    Hello Saniea,

    Thanks for reaching out to us, I appreciate this must have been very confusing, part of this has been our poor communication e-mails which may not have explained the problem entirely.

    Your account was flagged because the profile information wasn't entirely completed. As you've provided this information now I was able to fulfil your profile and approve your account. 

    You can manage your e-mails under 'settings' from your profile icon in the corner of the site when you're logged in.

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  • 0

    Hello Saniea,

    Thanks for reaching out to us, I appreciate this must have been very confusing, part of this has been our poor communication e-mails which may not have explained the problem entirely.

    Your account was flagged because the profile information wasn't entirely completed. As you've provided this information now I was able to fulfil your profile and approve your account. 

    You can manage your e-mails under 'settings' from your profile icon in the corner of the site when you're logged in.

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