/products/arduino/b/blog/posts/the-stranger-side-of-element14A strange thing happened this week. On Monday we got a notice in our mailbox from UPS.... &quot;Sorry we missed you&quot;. It had no address and no tracking number. Instead of a recipient name it had a price: $26.67. The only name on the note was C. ...en-USTelligent Community 12https://community.element14.com/products/arduino/b/blog/posts/the-stranger-side-of-element14Wed, 23 Mar 2022 20:04:55 GMT93d5dcb4-84c2-446f-b2cb-99731719e767:85cddd46-1999-41d3-a874-9de5200af16ftariq.ahmad1<p>Normally when we make shipments through export services there are no charges but there are exceptions in certain regions such as shipments made to Asia.&nbsp; &nbsp;Apparently,&nbsp; Canada is one of those areas where there are also charges.&nbsp; &nbsp;[mention:193ac2434c814a24b46635a2210baec1:e9ed411860ed4f2ba0265705b8793d05]&nbsp; &nbsp;You should not have been charged anything.&nbsp; &nbsp;I&#39;ve sent you an email so that we can find a solution to refund you in the amount you were charged.&nbsp; &nbsp;Let me know if this works for you and again I am sorry about the charges.&nbsp;&nbsp;</p><img src="https://community.element14.com/aggbug?PostID=23273&AppID=145&AppType=Weblog&ContentType=0" width="1" height="1">https://community.element14.com/products/arduino/b/blog/posts/the-stranger-side-of-element14Wed, 23 Mar 2022 16:04:46 GMT93d5dcb4-84c2-446f-b2cb-99731719e767:85cddd46-1999-41d3-a874-9de5200af16ffmilburn0<p>I received one as well and have it working&hellip;. No charges on my end.&nbsp;</p><img src="https://community.element14.com/aggbug?PostID=23273&AppID=145&AppType=Weblog&ContentType=0" width="1" height="1">https://community.element14.com/products/arduino/b/blog/posts/the-stranger-side-of-element14Wed, 23 Mar 2022 07:53:13 GMT93d5dcb4-84c2-446f-b2cb-99731719e767:85cddd46-1999-41d3-a874-9de5200af16ftariq.ahmad1<p>You should not have been charged anything so this is something I will need to look into.</p><img src="https://community.element14.com/aggbug?PostID=23273&AppID=145&AppType=Weblog&ContentType=0" width="1" height="1">https://community.element14.com/products/arduino/b/blog/posts/the-stranger-side-of-element14Wed, 23 Mar 2022 07:51:20 GMT93d5dcb4-84c2-446f-b2cb-99731719e767:85cddd46-1999-41d3-a874-9de5200af16ftariq.ahmad1<p>Hi Doug, &nbsp;this was sent by me through a system that was set up before my time in the community. &nbsp;</p><img src="https://community.element14.com/aggbug?PostID=23273&AppID=145&AppType=Weblog&ContentType=0" width="1" height="1">