I activated my device half month ago. Up to this point of time, my device status stuck in Pre-active state (as shown below) instead of Active (expected). Verizon support told me "Pre- active in the portal would indicate that activation of the line has been done but programming or Over the Air programming for your sim card has not completed." I asked him how to do OTA and no response from Verizon. I am trying my luck here.
Does anyone know how to do OTA update or how to make the device status to Active?
Even I plug the Monarch LTE-M Development Kit into PC's USB port and two red LEDs are lit, my device connection is always shown Disconnected. What does it mean? Verizon's web pages are definitely not the most straightforward ones.
