https://community.element14.com/products/manufacturers/altium/w/documents/4162/vault-explorer-showing-folders-but-not-componentsen-USTelligent Community 12https://community.element14.com/products/manufacturers/altium/w/documents/4162/vault-explorer-showing-folders-but-not-componentsMon, 01 Apr 2019 14:13:55 GMT93d5dcb4-84c2-446f-b2cb-99731719e767:9bfb536c-6893-4ecd-9951-5b009202836ce14softwareukhttps://community.element14.com/products/manufacturers/altium/w/documents/4162/vault-explorer-showing-folders-but-not-components#commentsCurrent Revision posted to Documents by e14softwareuk on 4/1/2019 2:13:55 PM<br /> <p style="margin:0;">For this article we assume you have set up the Online Content Vault correctly within CircuitStudio and have internet connectivity that isn&#39;t blocking (firewall, gateway, proxy) any content.</p><p style="margin:0;"><span><a href="https://community.element14.com/resized-image/__size/673x205/__key/communityserver-wikis-components-files/00-00-00-01-30/4426.contentimage_5F00_111897.png"><img alt="image" src="https://community-storage.element14.com/communityserver-components-secureimagefileviewer/communityserver/wikis/components/files/00/00/00/01/30/4426.contentimage_111897.png-673x205.png?sv=2016-05-31&amp;sr=b&amp;sig=ZojPKdNdMcMoRwp1cpUJrdBCYlOxRiKD4spvN8Ywa28%3D&amp;se=2026-08-26T23%3A59%3A59Z&amp;sp=r&amp;_=utfbqQ+zHRG2BTqQEE+EIg==" style="max-height: 205px;max-width: 673px;" /></a></span></p><p style="margin:0;">Domains used by the online vault can include *.altium.* including installation.altium.com, activation.altium.com, portal2.altium.com, portal2.altium.eu, portal2.altium.com.cn, portal1.altium.com, portal1.altium.eu, portal1.altium.com.cn and partscatalog.webservice.altium.com.</p><p style="margin:0;padding:0px;">&nbsp;</p><p style="margin:0;padding:0px;">&nbsp;</p><p style="margin:0;">The issue is that, <strong>on starting CircuitStudio and bringing up the Vault Explorer panel you can see the folder structure but there are no components listed</strong>.</p><p style="margin:0;"><span><a href="https://community.element14.com/resized-image/__size/672x361/__key/communityserver-wikis-components-files/00-00-00-01-30/3821.contentimage_5F00_111898.png"><img loading="lazy" alt="image" src="https://community-storage.element14.com/communityserver-components-secureimagefileviewer/communityserver/wikis/components/files/00/00/00/01/30/3821.contentimage_111898.png-672x361.png?sv=2016-05-31&amp;sr=b&amp;sig=ucieV2CxrLV8HCLwFBFFWYEgJPxFZ6Qwdx8gJN1iPoE%3D&amp;se=2026-08-26T23%3A59%3A59Z&amp;sp=r&amp;_=7/Y29zG4hYpUYUS25PdCfw==" style="max-height: 361px;max-width: 672px;" /></a></span></p><p style="margin:0;padding:0px;">&nbsp;</p><p style="margin:0;">Try switching to a different folder and you should see the &#39;spinning icon&#39; indicating that data is being retrieved.</p><p style="margin:0;"><span><a href="https://community.element14.com/resized-image/__size/653x351/__key/communityserver-wikis-components-files/00-00-00-01-30/1777.contentimage_5F00_111899.png"><img loading="lazy" alt="image" src="https://community-storage.element14.com/communityserver-components-secureimagefileviewer/communityserver/wikis/components/files/00/00/00/01/30/1777.contentimage_111899.png-653x351.png?sv=2016-05-31&amp;sr=b&amp;sig=tgPzeP9FjozhBfU%2Fwwf9WYXTGqXJ3oHbD%2FJxIOd43IU%3D&amp;se=2026-08-26T23%3A59%3A59Z&amp;sp=r&amp;_=Ah+nl70n60cqeZVe+3Twiw==" style="max-height: 351px;max-width: 653px;" /></a></span></p><p style="margin:0;">Once a list of parts is shown you can switch back to your original folder and it will be populated.</p><p style="margin:0;"><span><a href="https://community.element14.com/resized-image/__size/655x352/__key/communityserver-wikis-components-files/00-00-00-01-30/4010.contentimage_5F00_111900.png"><img loading="lazy" alt="image" src="https://community-storage.element14.com/communityserver-components-secureimagefileviewer/communityserver/wikis/components/files/00/00/00/01/30/4010.contentimage_111900.png-655x352.png?sv=2016-05-31&amp;sr=b&amp;sig=FubpnJtI4wrXqiJkxfOsa1er6fuzVDm1Fnu%2B3rDVpCg%3D&amp;se=2026-08-26T23%3A59%3A59Z&amp;sp=r&amp;_=JX5TrAe6kTNszuMLjA52zw==" style="max-height: 352px;max-width: 655px;" /></a></span></p><div style="clear:both;"></div> <div style="font-size: 90%;">Tags: content vault, circuitstudio</div>