/technologies/internet-of-things/b/blog/posts/how-iot-connected-smart-products-can-play-a-role-in-facilitating-omni-channel-retail-experienceWhat was the last thing you bought online? Why didn’t you go to a store to buy it? Was it for the vast number of items you could scroll through before making a choice or the recommendations that the website or app pulled up for you, remembering...en-USTelligent Community 12https://community.element14.com/technologies/internet-of-things/b/blog/posts/how-iot-connected-smart-products-can-play-a-role-in-facilitating-omni-channel-retail-experienceMon, 24 Feb 2020 05:38:43 GMT93d5dcb4-84c2-446f-b2cb-99731719e767:2ec1ba89-1d1b-4f71-8e65-31986c73aa36david12310<p><span>This is such a nice blog that describes thoroughly an innovation of smart retail transformation in the industry. Camera-based analytics is one of the great revolutions based on that you can identify and measure future sales and operations. Also, I read <a class="jive-link-external-small" href="https://gyrus.ai/blog/smart-retail-location-point-of-sale-analytics-camera/" rel="nofollow ugc noopener" target="_blank" title="https://gyrus.ai/blog/smart-retail-location-point-of-sale-analytics-camera/">https://gyrus.ai/blog/smart-retail-location-point-of-sale-analytics-camera/</a> for innovative trends in digital retail transformation.</span></p><img src="https://community.element14.com/aggbug?PostID=6427&AppID=27&AppType=Weblog&ContentType=0" width="1" height="1">https://community.element14.com/technologies/internet-of-things/b/blog/posts/how-iot-connected-smart-products-can-play-a-role-in-facilitating-omni-channel-retail-experienceTue, 29 Jan 2019 10:09:39 GMT93d5dcb4-84c2-446f-b2cb-99731719e767:2ec1ba89-1d1b-4f71-8e65-31986c73aa36BigG0<p>A nicely written article that touches on many of the challenges.</p><p>&nbsp;</p><p>A key area that appears to be overlooked is how technology can facilitate bricks and mortar retailers in dealing with customer queries. The online market has recognised the importance of immediacy and most now offer an online chat capability which provides a more immediate response than email. The bricks and mortar retailer struggles on this front as it is costly to provide more shop assistants. When shopping there is nothing more frustrating than hunting around looking for assistance. </p><img src="https://community.element14.com/aggbug?PostID=6427&AppID=27&AppType=Weblog&ContentType=0" width="1" height="1">