We're aware there are a number of problems with the Verint element14 Community, we'll keep track of any known issues in this document.
Make sure you check the Site FAQ
Points for doing a Quiz don't appear in the points log
Not entirely certain if they're missing only from the log or they haven't been awarded, dev's are looking into it.
Typically Verint doesn't award points and an achievement at the same time and it's something we're modifying into the code.
'View All' is cut off
This's raised with the dev' team, no timeline on a fix at present.
Group Permissions are a Barrier
Having to join a group before participating and being aware of that, along with some groups not allowing blogs to be edited, created, commented on, and other content commented on.
This is being fixed where identified, and will be discussed among the Community team at the next opportunity, with the Community team being in America, Thanksgiving's getting in the way! (Happy Thanksgiving!)
Embedded YouTube Videos not Displaying (at all)
This has turned up recently, it'll be explored with the developers soon - uploading a video into the Community works however.
There's a black box instead of a video!
This isn't an issue, an issue is that you're not being told why it's a black box, see Site FAQ
The User Rankings are All Wrong!
Yes, they are. This should be fixed by the 1st of December.
My content has been picked up for moderation!
Yes, we have new moderation rules and a new anti-abuse system, over time it should learn you're trustworthy.
Recent Content isn't Updating
The Verint server has a secondary system that is called the 'job server' , this keeps everything in check and up to date, and we're currently having issues with it updating content properly. This is raised with Verint and we hope to have a fix on it.
Where are my connections/friends ?
We couldn't preserve the permissions on the types of connections in Jive and bring them over to Verint. You'll have to reconnect with other users on the site, and make sure you check your preferences/settings so that you can receive messages, the settings are 'never', 'friends only' and 'everyone'. You should always be able to message element14 Staff such as myself.
We're working on the ability to redirect from old content on Jive to the new site, we hit a hardware snag that we have so much content, it requires a lot of hardware resources to forward properly. We hope to have this fixed by mid to early December.
Not all documents have been processed, some you'll see that the document preview is unavailable, you can still download the document without issue.
Weird Image Sizes
Some content will have images that are too large, or appear odd. Jive had this really annoying thing where it had two image sizes stored for embedded graphics, and when transferring them to Verint, it was really difficult to handle this in code. If you find content where the images are cropped, or too big, let us know so that we can fix it.
Ebook Download Buttons
Individual documents for ebooks, their download buttons currently do not function. This will be fixed this week.
No 'Cancel' button
There isn't a 'cancel' button, if you're making edits and you don't want to save them, either browse away from the page, close the tab, or go 'back' in your browser.
If you had any content that was in progress, whether it's a RoadTest Review, Design Challenge application, blog, or other content that is 'saved as a draft' or in a 'draft status' then it did not come over to the new platform.
If you have any concerns or further questions about RoadTest Reviews being in draft and needing to be written up/published, you can reach out to rscasny directly as they would like to know if anyone still has any reviews in draft.
Download and Buy Now Buttons
If you find a Download button or Buy Now button, it's possible that it doesn't work. Let us know in Feedback and Support with the website address as the code for this probably didn't migrate properly and we'll need to fix it.
Not all video embeds are created equal
There are some cases where videos embedded into blogs, documents and discussions haven't came over from Jive to Verint properly. This appears to be either because:
- The old embed service, embedly, makes it look like only the thumbnail for the video was embedded, and so that's what's came over rather than the video
- It was a YouTube playlist, and currently Verint doesn't support embedding YouTube playlists, but we have developers working on it
Some quizzes may incorrectly tell you that you have not answered all of the questions correctly, even though you're certain you have.
There is one major change that came with the new site because of how it functions and operates and that is to blogs.
Read here for more information:
We will still be tweaking the layout and view on mobile devices. Thanks for your patience and provide any feedback in Feedback and Support
Landing Page Layouts
We have been working up until the date of the new Community site coming online, but also we'll be working after it as well to make sure the website looks how it's supposed to. Our priority is to have everything working from a technical and practical standpoint, and the last part will be how everything looks.
Achievements / Badges / Challenges
Because we're moving to the new way gamification works in Verint, we're still familiarising ourselves with how these are triggered and operate.
This means that unfortunately, it's not possible to gain some achievements that you could previously. We are still working on this but it will take us time as we work with Verint to wrangle permissions on various actions.
You may find that you'll still get points for these actions, but one major change is that you cannot earn an achievement/badge more than once. Which means they will have to be even more special when you earn one. More information is at /members-area/w/documents/10940/your-ranking-element14-community-badges-levels-points