Save The Bees Challenger Announcement

My shipment has gotten a bit stuck with UPS and customs. I had contacted Danzima and e14phil last week but couldn't get a response. Could anyone please let me know whom I can contact for some guidance and help?
Thank you

Update: Received the kit today i.e. 20th March
Finally can get started with the project! 
Thanks for all the help everyone and element14 team!

Have you tried contacting UPS in your country to know more about what is needed?

Otherwise danzima  should be able to help 

- Gough

Yes, I did. They have been saying they are working with customs for over 10 days now. They asked me to provide a letter and since then they have been saying this

What sort of letter do they want or need - I think you need to be more specific in order to get the right help. Are they concerned about the Country of Origin, or is it the Value of Goods, or is it something else entirely (e.g. Radio Regulations Conformance)?

Unfortunately, not living where you are, I can't really help you with your customs problems. UPS usually works on your behalf to bring things through customs, and element14 usually ships with paperwork indicating the contents and value. So rarely will they need anything else.

- Gough

They asked for a letter asking about value and reason of import. So, I provided that to them as they were saying they can't proceed without that.
Yes I understand. I have also received multiple shipments from Element14 ( got one 2 days ago as well) and other places as well and never had an issue. May be some bad luck on this one. I was supposed to receive this on 21st Feb according to UPS :)

They asked for a letter asking about value and reason of import. So, I provided that to them as they were saying they can't proceed without that.
Yes I understand. I have also received multiple shipments from Element14 ( got one 2 days ago as well) and other places as well and never had an issue. May be some bad luck on this one. I was supposed to receive this on 21st Feb according to UPS :)

Check whether your adhar or other documents address are matching with the shipment address. 

No that's not the issue. It is due to custom verification or something.

you better contact customer support for any due documents are required to clear the customs

Yeah. I am in touch with me for the past 2 weeks. They are saying they are working on it... So I was just looking to check if it could be looked up once
Thanks for the help!

Yes, the e14 design challenge team has to deal with the communication with customs. They usually prepare all info , so that it gets cleared by default. But it's not a guarantee for flawless import.

Better not provide customs with info on the values, or what type of shipment it is yourself. You may have it wrong and that can complicate further progress.

Oh,ok. Thank you!

Jan Cumps said:

Better not provide customs with info on the values, or what type of shipment it is yourself. You may have it wrong and that can complicate further progress.

Exactly, I send a from requested by UPS then today I had a phone call. They told me as the value is over 150 Euro, UPS cannot handle process. I should have my own custom agent then many other processes. 

 danzima do you have local distributor in Turkey? That may solve the problem. If not, I am thinking to buy Arduino MKR WAN. 

Hello Folks,  Jan Cumps is right, the way we try ship these kits is that we handle all the Customs information so that it should be seamless.  Ive dropped danzima and Sean who is also working on this a message to sort this out for you. Lets have a look!