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Forum Who do we need to contact about shipping?
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  • State Suggested Answer
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Related

Who do we need to contact about shipping?

Alistair
Alistair over 2 years ago

To cut a long story short, the package has arrived in my city, but I  am on holiday and it will be returned before I return. It has been sent so I can not make any changes to the delivery instructions, so I need to contact the person who sent it to make the changes. Who do I need to contact?

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  • Alistair
    Alistair over 2 years ago in reply to srutledge +1
    Yes, that is what I have on the web portal. I contacted them and it will be held there for 10 days and then returned to you if nothing is done. Annoyingly there is no way to hold it longer until I am back…
  • Jan Cumps
    0 Jan Cumps over 2 years ago

    I'd post it on Feedback&Support, with a mention to e14phil ...

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  • misaz
    0 misaz over 2 years ago

    Is your package shipped from Chicago? If so, contact srutledge via PM. He is responsible for shipping most packages from Element14. Btw, after first failed UPS delivery attemp, you sometimes can see additional options and possibility to reshedule or change delivery address (within the same country).

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  • e14phil
    0 e14phil over 2 years ago

    Hello Thank you for your message, I know you also DMed me about messaging danzima about this, I will check in with them about this for you

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  • e14phil
    0 e14phil over 2 years ago in reply to Jan Cumps

    Thanks Jan

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  • srutledge
    0 srutledge over 2 years ago

    Hello, just checking in to see if I need to intervene? It looks like the package was delivered to a UPS Access Point for pick up. Let me know if and how I could help!

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  • Alistair
    0 Alistair over 2 years ago in reply to srutledge

    Yes, that is what I have on the web portal. I contacted them and it will be held there for 10 days and then returned to you if nothing is done. Annoyingly there is no way to hold it longer until I am back from holiday. The suggestion from UPS is for you change the destination address, but the way it has been sent you will need to do that as I can not. I can arrange for another address if you can change it. Thanks.

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  • Alistair
    0 Alistair over 2 years ago in reply to misaz

    Thanks for that. According to UPS, because of the options selected when it was sent I can not redirect it, but the sender should be able to do so. I can't PM srutledge (I just get "cannnot message") but I have replied to him blow. Fingers crossed we can get this sorted before the clock runs out and it is returned to the US.

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