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  • Author Author: gervasi
  • Date Created: 22 Jul 2012 3:50 PM Date Created
  • Views 471 views
  • Likes 1 like
  • Comments 0 comments
  • artificial_intelligence
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Telemarketer Bot

gervasi
gervasi
22 Jul 2012

Last Friday while I was comparing two boards visually under the microscope to try to work out why they behaved differently, my phone rang.  It was a telemarketer.  I always try to be polite to telemarketers.  They have a hard job.  For a year in college I worked in an economic survey lab calling people with the survey used to determine the Consumer Confidence Index and other economic indicators.  image

 

This telemarketer was promoting a security system.  I actually listened to the pitch because we have considered getting some security improvements for our home.  I wish I had made notes, though, because this telemarketing call turned out to be a first of what I suspect will become commonplace. 

 

The telemarketer went by “Jane” and had an accent I couldn’t place.  She spoke fast and fluent.  I guessed she had learned English from a speaker with a non-rhotic accent and was now pronouncing all R sounds heavily in an effort to emulate the so-called “neutral American” accent used by American radio and TV personalities.

 

CJ: What kind of security system is this? 

Jane: We would install this equipment valued at over $1000 at no cost to you.

CJ: Interesting. I’m on the web right now searching for your company.  What was the name?

Jane: Our name is Home Protection.

CJ: Right.  Here... Is your website protect your greatest protection com?

Jane: I can’t answer that, but that would be a great question for a specialist. 

CJ: You mean you can’t tell me your website?

Jane: I’m sorry.  I’m only supposed to answer questions on my script. 

CJ: You can’t even tell me your website?

Jane: I could connect you with someone to answer that.

CJ: Wait..  You’re not real.  You’re a bot! 

Jane: I assure you I am real.

CJ: Oh, sorry.  [Laughter]

Jane: [Female laughter]

CJ: Well, I don’t think I’m interested, but thanks for offering.  Sorry for my confusion.

Jane: No worries.  I would ask you to consider that this system has some of the best technology and would be installed as a trial offer at no cost to you.

CJ: Yeah...

Jane: eh

CJ: Wait.  I’m sorry.  I have to ask you a question.  What’s the sum of 1+1?

Jane: I can only answer questions on my script.

CJ: But you know 1+1!?

Jane: uh... yeah I don’t know about that.  One of our technical support people could answer that question. 

CJ: You cannot answer?

Jane: ummm..  I can only answer questions on my script?

CJ: You’ve failed the Turing Test. 

 

I felt like a fool when I hung up after talking for about two minutes to a bot.  I searched the web for stories of similar calls.  All I found were accounts of “robocalling” with no details about interactive bots. 

 

I hope I would have detected the bot sooner if I had not been lost in thought about the board I was troubleshooting.  Also, I realized when I heard a telemarketer I immediately imagined someone in a call center similar to where I worked 16 years ago where I sometimes called people in Spanish, in which I’m very proficient but not fluent.  My mind automatically fit everything the bot said into that narrative. 

 

I suspect within a ten years I will getting calls that are harder to detect.  They may come in other forms such as e-mail or messages on websites. 

 

Is this just a case my being caught off guard with my mind lost in the microscope?  Or is this one tiny milepost on the long road to singularity?

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