The blackout has prompted thousands of BlackBerry users to take to Twitter to voice their frustration, with some experts suggesting that the PR disaster has caused long-term damage to the firm's reputation.
Speaking at a press conference, Mr Lazaridis said that the company was set to begin a full investigation into the issue.
Apologising for the blackout, the BlackBerry founder said: "We know we've let many of you down. You expect more from us. I expect more from us."
Furthermore, the firm conceded that it was the largest crash it had experiences in its history, with the last significant blackout dating back to 2009.
It has been suggested that the server problems came from the UK data centre of Research In Motion, the firm behind BlackBerry.
