Hi,
We’re currently running a short research study to better understand how people find products on our website, and we’d really value your feedback.
The study will be completed remotely using a tool called Lookback. You’ll be asked to complete a few tasks on our website and share your thoughts as you go. It should take around 20–30 minutes to complete, and you can do it at a time that suits you.
As a thank you for taking part, you’ll receive a £25 Amazon voucher, or local equivalent, once the study has been completed.
Your feedback will help us understand what is working well, where people may be getting stuck, and how we can improve the experience of finding and comparing products online.
If you’re interested in taking part, please follow the link below:
[link removed]
Any questions, feel free to ask below 
//
Just a quick update on this study. There are now two ways to take part: either through the original Lookback study, where you’ll complete tasks on our website and talk through your experience, or through a shorter survey version where you’ll complete similar tasks and answer written questions.
Please only complete one version of the study. If you’ve already completed the Lookback study, thank you, there’s no need to complete the survey as well.
To take part through Lookback, you may need:
- A desktop device, either Mac or Windows, or a mobile device, either iOS or Android
- A supported desktop browser, such as Google Chrome, Microsoft Edge, or Brave
- The Lookback Participate app if taking part on mobile
- A working microphone
- A stable broadband internet connection
See full requirements here: https://help.lookback.io/en/articles/3829091-which-devices-operating-systems-and-browsers-are-compatible-with-lookback
Lookback study: [link removed]
As a thank you for taking part, you’ll receive a £25 Amazon voucher (or local equivalent) after completing the Lookback study.
Survey: [link removed]
As a thank you for completing the survey, you’ll receive a £15 Amazon voucher (or local equivalent).
Thanks again for helping us improve how people find products on our website.
