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Your Feedback Requested: Scrapping the 'Joining' of groups

cstanton

As we're getting to be in a better position with the tools we have to setup the groups on Verint, we are in the position that we can change the settings on groups all at once (yes, believe it or not, we didn't really have a good way of doing that before some development work 'out of the box').

What does this mean? What is joining a group? What're you talking about?

https://community.telligent.com/community/11/w/user-documentation/62926/how-can-i-join-a-group

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A number of groups on the Community are set to 'public open' which means that you can view them, but to comment, interact and be notified of content happening within them, you have to 'join them'

/members-area/support/w/site-faq/27370/why-can-t-i-create-content-or-comment 

Due to the difficulties that members are having with participating in the Community, we are going to change every group to 'Joinless'.

"Hurray!" you may be saying, but this could also have consequences. For example, if you use the 'groups' view in your profile to 'bookmark' or navigate to the groups you've joined (for example here: /members/cstanton/groups ) this would no longer work, because the groups are 'joinless' you're no longer in them.

I also suspect that because you can't 'join' a group, you'd lose out on notifications, both live and in e-mail, as to what's happening in the group (your subscriptions, basically).

Another option, though I haven't thoroughly tested it, is to keep groups as 'public open' so you can still join them, but to tweak permissions so that you don't have to join them to participate in them, but you can join them at least for notifications - but we should really check if that's a possibility, and what this counts on is whether or not you, the members, join groups to be notified of what happens in them anyway?

Also leave your opinions in the comments

  • Hi Christopher,

    Interesting question, I personally think to keep it as-is for now, because the e-mail notifications are quite important until the visibility of what's newly created or commented on is resolved (today, it is not possible to know if someone has recently commented on an blog or discussion or document that was created more than a few days or weeks ago, since the list order is by date created, rather than date of any update or comment) without the e-mail alerts, and the top-right notifications does not align with the e-mail alerts, for some things I receive an e-mail alert but do not see it appear in the top-right notifications. 

    Once that is improved, then the e-mail notifications become less important (but personally I'd still like to receive notifications in some way by e-mail if possible).

  • I'm fine with the current implementation of joining the groups. This helps personalize your profile by joining the groups you want to be a part of.
    On a sidenote - increase the font size or change the banner size where it shows "you need to join this group... click here to join". The current implementation is really tiny and it's hard to notice it.
    Now that I know I have to join groups, I always look for the banner at the bottom of my screen, but initially, it was difficult to figure out because of the tiny notification banner at the bottom.

  • in reply to rsjawale24
    rsjawale24 said:
    On a sidenote - increase the font size or change the banner size where it shows "you need to join this group... click here to join". The current implementation is really tiny and it's hard to notice it.

    Yeah this is the poor blocking experience that everyone experiences initially, it's that first hurdle which needs to be worked with or mitigated.

  • in reply to shabaz

    Agreed.  I miss the serendipitous finding of content by seeing all content in date modified order.

  • I think I have pretty much joined all the groups now so I am okay with it as is, and I don't want to lose notifications. I still have suspicions that I am missing something though. I am trying to figure out how many places I need to visit to ensure I don't miss something.

  • /members/cstanton I like number 3 maybe. "" 

    cstanton said:
    Another option, though I haven't thoroughly tested it, is to keep groups as 'public open' so you can still join them, but to tweak permissions so that you don't have to join them to participate in them, but you can join them at least for notifications

    ~~Cris