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Member's Forum Feedback Requested: When you use the search box - how do you expect it to behave?
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  • Replies 19 replies
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Feedback Requested: When you use the search box - how do you expect it to behave?

cstanton
cstanton over 1 year ago

Hello everyone!

On the element14 Community, we have a search bar at the top of every page. This is standard Verint Community behaviour. 

There are only a few aspects of how this behaves that we can control, and the subject of this discussion is:

Do you expect to be able to search the entire Community when you type into the search bar? Or do you expect only to search within where you have navigated to?

Let me explain.

When you're on the homepage, element14 Community and you type into the search bar, you will search across the Community site and you will see a filter list:

image

This has the default of searching 'all' and you can filter it by what the search considers the 'top' groups applications, in this case, we're searching for "Raspberry Pi".

Unfortunately, this can be limiting because if the group or application in the group you want to filter by doesn't appear, then you can't really select it and you're forced to go to an advanced search (by hitting enter).

If we instead browse to  RoadTests & Reviews and type in "Raspberry Pi" the search will default to only within RoadTests & Reviews:

image

If you then want it to search 'anywhere' you have to click the filter 'anywhere'

image

Searching in this manner makes it easier to search within a specified group. As we have seen if we're on the homepage, it is harder to search within a specified group if the filter for that group does not appear in the drop-down search box.

The question to put to you is:

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Top Replies

  • shabaz
    shabaz over 1 year ago +4
    I too feel the same as some others. I rarely use it, and when I do, I often can't find what I need. I think it should search the entire site, not just a single group.
  • javagoza
    javagoza over 1 year ago +3
    The search system is really "special", it took me quite a while to get used to it to be able to obtain useful results. Now I feel comfortable with it and I wouldn't change it but it's hard to understand…
  • jc2048
    jc2048 over 1 year ago +3
    I voted for 'Yes, I expect to search across the Community by default'. I don't use the search very much. Recently I tried to find some of my own content that way (experimenting with measuring total gate…
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  • shabaz
    shabaz over 1 year ago

    I too feel the same as some others. I rarely use it, and when I do, I often can't find what I need. I think it should search the entire site, not just a single group.

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  • michaelkellett
    michaelkellett over 1 year ago in reply to shabaz

    +1

    MK

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  • michaelkellett
    michaelkellett over 1 year ago in reply to shabaz

    +1

    MK

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