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VAT charges in Thailand

montisiam
montisiam over 1 year ago

The Element14 website explicitly states that all duties and fees are covered in the price and there are NO HIDDEN FEES charged at delivery. I had an order shipped from Singapore to Thailand by UPS Express Saver. UPS charged me VAT for the value of the goods. It is not a lot of money. but this not what the website promised. Why do I have to pay HIDDEN VAT fees before UPS will deliver the product. According to the E145 website, this should have been covered.

Here is direct quote from the website.

ราคานี้รวมค่าบริการอื่นๆ เรียบร

ราคาของเราได้รวมค่าอากรขาเข้าไว้เรียบร้อยแล้ว เราให้บริการจัดส่งฟรีโดยปราศจากข้อยุ่งยากใดๆ ส่งตรงถึงประตูของคุณโดยไม่มีค่าใช้จ่ายแอบ

* ข้อกำหนดและเงื่อนไขนำมาใช้

Very disappointing. I hope someone at Element14 or Farnell can explain this.

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Top Replies

  • cstanton
    cstanton over 1 year ago +1 verified
    Hello, That sounds like something wasn't set up properly, and I'm sorry you experienced that. Unfortunately, we on the element14 Community do not have access to your online store account, and we do not…
  • cstanton
    +1 cstanton over 1 year ago

    Hello,

    That sounds like something wasn't set up properly, and I'm sorry you experienced that. Unfortunately, we on the element14 Community do not have access to your online store account, and we do not deal with the UPS account.

    You need to contact your local store website either via e-mail, phone, or live chat.

    Sorry I couldn't be of more help.

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