When I was at Texas Instruments an important source for support was the E2E Forum. I achieved GURU status there and was always willing to assist any customer with whatever issue they were discussing. element14 is so very similar, and an essential part of the support model, just as E2E was for me:
[FAQ] Highlighting the importance of E2E and preparing for the future of E2E - Site support forum - Site support - TI E2E support forums
Looking forward to some meaningful and productive discussions here as well!