Hey everyone,
If you're waiting on equipment for a design challenge, or a prize to be received, we're presently navigating delays introduced by recent EU legislation and requirements.
We're working with the online stores to resolve this, in the mean time your items will be shipped out from our offices rather than our warehouse, we also have a new member of the element14 Community team who'll be helping out with shipments.
Anyone who was around last year, will know we had problems in March that we overcame with our courier ( Shipping of prizes and parts to Community members - New Processes and Shipping of prizes and parts to Community members and the trials and tribulations of the team ), and in the favour of transparency and being direct, you're all receiving this further update. Fortunately, it's not really issues with the courier.
I'll also use this update as an opportunity to remind you:
- Do not pay any customs or import charges, we do as we send all items Delivery Duty Paid
- If you receive any invoices or other issues with the courier, first reach out to the courier to remind them to read it's Delivery Duty Paid, else reach out to myself or Report a Problem in Feedback and Support .
Thanks for being great members!
