Hey everyone,
As we're all swelteringly aware, it's the summer time, and during this period (and frankly, it could happen any time of the year) members of the e14 Community team may take time off work, where possible we let you know - but sometimes things get in the way and we're unable to let you know.
Well, to let you know, if you're trying to get in touch with a member of the team and you're not getting a response, you can either message me directly, or you can post in Feedback and Support by clicking on the "Report a Problem" button.
Now, a little trick, if you don't want your post to be public, then "Report a Problem" while you're not logged in, your message will be tucked away into an area where only the Community staff can see it, and provided you fill out your details correctly, we can reach out to you directly or get back to you.
This's also a good way to recover your account should anything be preventing you from accessing it, or if you want to report something in confidence to the team as a whole (including our development team).
A few of you may have questions about shipping of kit, updates on design challenges, or similar and you may usually reach out to the person running those (JoRatcliffe for Project14, Webinars and Design Challenges, OwainM for RoadTests, Essentials, Quizzes and eBooks, e14phil for element14 presents, soon e14Liz for shipping and some other fun things planned, and me for mostly everything else) but reaching out to Feedback and Support is always the option that will get you an answer (okay there are a few cases where you might not - I won't go into detail here but they're typically relating to account status, and as a reminder Reporting a Problem is for Community matters).
Thanks ya'all, stay frosty.
P.S. if we could, we'd have an 'out of office' option, but this is the next best thing.
