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Can't log in

fns-user

 Hi. I can't log in my element14 account. 

Invalid Credentials

Either your username or password is incorrect, or you do not have an account on the element14 Community.

I have tried to reset my password several times still no luck.

Parents
  • 0

    Hi  ,

    I'm sorry to hear that you're having trouble logging in even after resetting your password multiple times.

    After looking into this, I can confirm that your account is still valid and matches the email address that you've provided. There doesn't seem to be any issue from our end that would prevent you from logging in with a valid password.

    Please try resetting your password again and make sure that you're entering your email or username correctly, and selecting the appropriate option for which one you're using to login. Double-checking these details could help you get into your account successfully.

    If you continue to have trouble logging in, please don't hesitate to contact us again and we'll be happy to assist you further.

    Thanks for reaching out to us, and we hope you're able to access your account soon!

  • Anonymous
    0 Anonymous in reply to cstanton

    Hi

    Same as before. Still can't log in.

  • 0 in reply to Anonymous

    Hi  ,

    I'm are sorry to hear that you are experiencing issues logging in. In order to diagnose the problem and provide a solution, we need more information from you. One helpful step would be to check for any errors in the browser console. If you are using Chrome, you can access the console by following this link: https://developer.chrome.com/docs/devtools/open/. If you are using Firefox, you can access the console by following this link: https://firefox-source-docs.mozilla.org/devtools-user/browser_console/index.html.

    Another helpful step to try is using a private browsing window or an incognito window to reset your password and log in. Alternatively, you could try logging in from a different device.

    Based on our audit logs, I can see that you recently reset your password and attempted to log in twice, both of which failed. One possibility is that your browser may be auto-filling an old password or there could be an issue when inputting the password. If you are using a mobile device, it could be an incorrect character being inputted each time.

    Please try the above steps and provide us with any further information you can gather so that we can assist you further in resolving the issue. I appreciate your cooperation and patience while we work to resolve this matter.

Reply
  • 0 in reply to Anonymous

    Hi  ,

    I'm are sorry to hear that you are experiencing issues logging in. In order to diagnose the problem and provide a solution, we need more information from you. One helpful step would be to check for any errors in the browser console. If you are using Chrome, you can access the console by following this link: https://developer.chrome.com/docs/devtools/open/. If you are using Firefox, you can access the console by following this link: https://firefox-source-docs.mozilla.org/devtools-user/browser_console/index.html.

    Another helpful step to try is using a private browsing window or an incognito window to reset your password and log in. Alternatively, you could try logging in from a different device.

    Based on our audit logs, I can see that you recently reset your password and attempted to log in twice, both of which failed. One possibility is that your browser may be auto-filling an old password or there could be an issue when inputting the password. If you are using a mobile device, it could be an incorrect character being inputted each time.

    Please try the above steps and provide us with any further information you can gather so that we can assist you further in resolving the issue. I appreciate your cooperation and patience while we work to resolve this matter.

Children