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Editor boxes are generally too small, and have inconsistency of features

shabaz

Hi,

The editor boxes have some issues. 

Using Chrome on Windows Desktop, I see this:

image

As you can see in the screenshot above, I don't have any editor menu options in the red box, but the green box has the options. Furthermore, the amount of space is tiny for the box shown in red. I don't get what's wrong with providing generous space for comments, it makes people want to write in paragraphs when the box is naturally bigger. It's easier for the user to edit too, without scrolling.

Next issue is, when creating content, the editor box is too small. The triangle that should resize it, has never worked (for me at least) ever since Verint was used. I believe this is just with Chrome, it seems to work with Edge (I don't know if it always works with Edge, but it never works with Chrome).

image

It wastes a lot of time scrolling around in a tiny box when creating content with Chrome, and that is one of the most popular web browsers. I believe this was raised a couple of times before, so Verint must be aware of it. I was curious is there any planned date or release for this to be resolved? Are they aware it's frustrating?

Also, there is still the issue of the editor somehow inserting some tag that makes images squashed. This impacts every reader who then reads that blog post or comment. I can reliably reproduce it, even if Verint cannot. I believe I have also recorded a video demonstrating it in the past. What debug is required, to resolve it? 

  • 0

    Great points.

    Just chiming in as a user, Ctrl+Shift+F has saved me plenty of time and headaches caused by scrolling around the tiny editor window. The drop down option for fullscreen mode doesn't seem to appear when commenting, but the hotkey works everywhere that I've tried so far. 

    "Use fullscreen" obviously isn't a great solution, however, and I agree the text editors could use some love. I'm completely ignorant of the details and work involved in that though. 

  • 0 in reply to srutledge

    Hi Sean,

    Thanks for this! This fullscreen mode is new to me, but it sounds like it could help loads. I'm looking forward to trying it out on the next blog!

  • 0

    Hi  ,

    srutledge has given some good alternatives, 

    shabaz said:

    The editor boxes have some issues. 

    Using Chrome on Windows Desktop, I see this:

    In my experience this happens if the page hasn't loaded the javascript properly, and the text box does pop-in with the rich text editor. It's helpful to know what pages you're experiencing this on so that we can narrow it down as to any interfering javascript running on those pages. Which leads me onto...

    shabaz said:
    Next issue is, when creating content, the editor box is too small. The triangle that should resize it, has never worked (for me at least) ever since Verint was used.

    I intermittently have this same problem and it frustrates me, and I'd love to narrow this down too. Sometimes it works, sometimes it doesn't work, and it makes it impossible to work with. So when you next experience this, share where it happens, perhaps we can find a pattern to it and find a solution.

    shabaz said:
    Also, there is still the issue of the editor somehow inserting some tag that makes images squashed. This impacts every reader who then reads that blog post or comment. I can reliably reproduce it, even if Verint cannot. I believe I have also recorded a video demonstrating it in the past. What debug is required, to resolve it? 

    We cannot reliably reproduce this problem, though we've seen your video demonstration of it and I've commonly seen it on the site where you have posted, so we (and when I say we I mean myself and the Community development team) have had difficulty in replicating it in a way that we can escalate it to Verint to have something they can action.

    If you could reproduce the problem on a different device reliably then that may help to narrow it down, I don't doubt that it's a problem with how the site operates but I'm uncertain about how and when the issue is being introduced.