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Make turning on Notifications either automatic, or a lot easier to see!

shabaz

Hi,

It would be awesome to have a feature where the 'Like' button and the Reply button are replaced with: "Like & Get Notifications" and in the Reply dialog, once the user has typed a comment, the button they click on is not called "Reply" any more, but is instead called "Reply & Get Notifications". 

Optionally, there could be a separate "Like" button too, so users have the choice of clicking "Like" if they don't want to turn on blog and comment notifications, or they could click "Like & Get Notifications" and it would automatically turn on the blog and comment notifications.

The very fact that someone has taken the effort to like or reply to a post means that they have implicitly expressed an interest in getting notifications. Unless they are blindly clicking "Like" of course.. but that's their problem, they can raise a feature request to discuss their own problem if they didn't like it.

I have raised this in the past, but there were more serious site issues to deal with before. This feature would help a _lot_ since we don't have any decent "Recent Activity" that functions properly for all content.

The above is just one way to perhaps implement it, but any system that provides an equivalent result would be highly appreciated. For instance, if someone clicks on Reply or Like, then how about a big popup with the "Turn on Blog and Comment notifications" buttons to immediately appear. It's ugly, but at least it will help users if there's no other option. Today, people can reply on threads that you're interested in, and you'll have no clue that there has been replies, unless you've remembered to turn on the blog and comment notifications, and realistically, that is very easy to miss, and it's super-annoying because people think you're not interested in a topic but you are. You've just not seen any indication that they have replied to a thread you were genuinely interested in.

I know there's a limit to what can be done with Verint, so I'm trying to think outside the box, with popups etc., so that the core of Verint's awful system doesn't need to change perhaps.

  • 0

    I totally support this.  Given that a forum site doesn’t bubble active content up to the top something is needed.  It feels like you spend ages creating content for it to disappear off the front page into oblivion.  And even whilst it is there, there’s often no indication it is active as you quite eloquently articulate.

  • 0

    Hi  ,

    I'd love something to be done, too. This is how slow-moving Verint is:

    image

    image

    May 27th 2022 Expressionless

    Verint also has a more public forum.

    I'm also trying to discuss with the head of the dev team about the user experience, covering matters like this, and what the development team is prepared to do considering the out-of-the-box experience. Unfortunately, they've been unwell with COVID at present. 

    Thanks for coming up with some ideas, there is another aspect to this that also needs to be addressed, which is that upon registration and interacting with some forum content, members are inundated with e-mails from the website and that causes people to want then to delete their account. That experience also needs altering, but another one that is "standard out of the box behaviour". Sigh.

  • 0 in reply to cstanton

    I've got another idea : ) 

    Quite crude though. Since it's possible to filter content (e.g. replace with ***) then is it possible to put an auto-signature at the end of every comment?

    If the auto-signature was (perhaps in small characters) "When replying, remember to @ me or click Turn on Reply Notifications to receive e-mails when I reply".

    Example below!

    When replying, remember to @ me or click Turn on Reply Notifications to receive e-mails when I reply.

  • 0 in reply to shabaz

    Not bad.  Actually the @ idea is the best because "active" threads don't bubble up.  Old messages that are replied to will never be noticed unless you're "at-ted".  

    Also, you have to turn on notifications for your own messages, or at least your own replies to a message.  I wasn't getting any notification to a reply I left today and had to remember to go back and visit the thread.  That's simple when the thread is recent and you know exactly how to find it or it's near the beginning of recent content.  Otherwise, it becomes a vagary of search.

    Hmmm....frankly, active content needs to bubble up to the top of recent content.  I still can't get my head around how Verint thought this wasn't an absolutely fundamental requirement of a product marketed and sold for interactions like forums.  I'm in danger of going off on one now!!

  • 0 in reply to Andrew J
    Andrew J said:
    Hmmm....frankly, active content needs to bubble up to the top of recent content.  I still can't get my head around how Verint thought this wasn't an absolutely fundamental requirement of a product marketed and sold for interactions like forums

    It's been built in a bubble, one that serves intranets versus certain-minded developers.

    There's a widget for activity, and they want that to be on the page instead. Why would people want a widget to take into account recent activity and recently created? The mind boggles they hadn't considered that, they must be using the site a *very particular* way and not considered doing it differently.

    Not all content has an 'updated' or 'modified' date, it isn't consistent, a lot of it is only 'created' date, so you can't really rely on it for the code behind the scenes.

    Maddening. I'll be advocating for the activity widget to be on the homepage for logged in users. Until then it's at the bottom of:

     What's New on element14  

  • 0 in reply to cstanton

    Hi Christopher,

    Which widget do you specifically mean? Is it the one in the screenshot below?

    The reason I ask, is because that widget is broken (the discussions in the screenshot are very old, they are not recent).

    This was raised several times, but it's not fixed, so is unusable. Did you mean the content above that, or something else?

    image

  • 0 in reply to shabaz

    Thanks  , I was told that this was fixed, and it was at some point when I checked. It looks like I need to raise this again, Roadtests and Reviews are also broken on the widget from what I can see.

    Edit: I've found the ticket and it's still with the dev' team, and has been since May. Sigh. I've nudged them on it.