The element14 Community is not the online store, unfortunately we do not have access to your online store account, your order information or the situation of your order.
Similarly, we have different login systems for them, so your login account for Newark, Farnell or element14 (in the Asia Pacific region) will not work on the element14 Community.
You will need to register for an account on each site individually.
If you are having any problems registering on the element14 Community, please post in Feedback and Support
If you are having any problems registering for the online stores, you need to contact the online store support.