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  • Author Author: cstanton
  • Date Created: Date Created
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Should we hide ratings?

You may have seen these on blogs/documents/content:

 

image

 

It allows you to rate the content on a scale of 1-5 out of stars.

 

I've heard good and bad reasons for keeping these (publicly) viewable and I'm looking into how we can do something about it. A lot of websites or social media sites simply allow you to 'like' content, or not and don't use a rating system like this.

 

It's partly a relic of the content management system that we use, Jive, but it's also something I'm concerned about for the next platform we use.

 

So let's have a decider.

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  • This forum benefits from being multifaceted. There are many aspects of the forum that only appeal to or get traction with a subset of members.

    All the tracking information is used differently by different members, so it is not accurate to assume that the count of Helpfuls means the same as if everyone used the same criteria for clicking on it. (Likes, Helpfuls, comments and star rating, etc are all exercised with different criteria by different members) Members may or may not find meaning in the numbers, and if they do, it may not be the same meaning, but it all adds to the richness of the forum.

    If the forum only catered to aspects that every member liked, it would probably appeal less to everyone, and it might have no aspects left at all. Caution should be exercised when contemplating a reduction in scope and features of the forum.

    I have seen star ratings on other sites that automatically ask for a reason why a particular star rating was awarded as soon as you click on a rating.

    I am aware of the arguments regarding the star feature and I am still not a big fan of losing the feature.  I have to say that the attention it has drawn has encouraged me use it more than I did before.

  • in reply to dougw

    On Jive, when you do rate, it does then suggest 'do you want to leave a review?' which then associates the rating with the comment that's made, and as an admin at least I can then see the rating associated with the comment on the top right of the comment. Not many people use that functionality, or it wasn't obvious at least that this's how it would behave. I can see the pro's to a 'here's a rating, and that's an overview of the comment you're about to read'.

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  • in reply to dougw

    On Jive, when you do rate, it does then suggest 'do you want to leave a review?' which then associates the rating with the comment that's made, and as an admin at least I can then see the rating associated with the comment on the top right of the comment. Not many people use that functionality, or it wasn't obvious at least that this's how it would behave. I can see the pro's to a 'here's a rating, and that's an overview of the comment you're about to read'.

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