my Ultrazed-EV seems ultradead

Hi there,

What carrier card are you using?  A custom, or the Avnet -EV CC?

If you are using PetaLinux, what version of PetaLinux are you using?

If it is the Avnet carrier, can you see if the board boots using the Avnet built BSP?

Since you mentioned, Vitis, you can also test with the Avnet pre-generated Vitis platform or BSP.

You can find those here:

http://avnet.me/DBA_BSPS_PLATFORMS_2019p2

I have also seen a few strange things with Vitis and what it assumes you want done with the FSBL.  You can certainly also take the FSBL from your PetaLinux project and use that in place of the files when you tie all the pieces together to generate your platform.  If you would like to see how we generate platforms, you can find this in our make scripting in our Vitis repository.

https://github.com/avnet/vitis

--Dan

I am using the carrier card from avnet it's an evaluation board.

i am using vivado, vitis and petalinux version 2020.

I have not try petalinux yet since i was not able to make it boot baremetal.

It is suppose to be working in 5 min out of the box ><

Hi there,

Sorry that you are having this trouble.  I have personally used this and aside from downloading the BSP, I can say the "5 minutes" you speak of is not unreasonable.

I would strongly suggest you try one of the images that I posted.  I know those work, which like with any good engineering process, let's take this one certainty at a time and determine where the issue is.

Also note, that 2020.1 does have other requirements for boot files.  I cannot recall the details as of this post, but it is more than just the boot.bin and image.ub (if using PetaLinux), which might actually be your issue.  We have not released official 2020.1 BSP images as of this post.

To ensure the hardware is OK, please download one of those prebuilt - known working images - for UltraZed-EV, load that up with the provided SDCARD from the kit.  Double check your boot switches are correct to boot from SDCARD.  Insert the card, power up the unit and check for the Blue DONE LED.  If that lights up, check the terminal connection.  With some of our boards, when you plug in the USB Serial Terminal, you will see two com ports.  I believe that UltraZed-EV does bring both STDIO UARTS to that USB Serial Port chip.  You should test both at 115,200, 8, N, 1.

--Dan

I have done what you suggested, I have tried few image from the website you provided and the result is always the same ;

when i power up the board with the SD card (whatever image on sd card) board seems to barely do something and after few moments the led PS_ERR_OUT. Additionally nothing is spit from uart.

like the topic , my ultrazed-ev seems ultradead

Hi there,

Can you try to reseat the board on the carrier card?  Remove it from the board and reseat it carefully.  Please pay special attention to making certain the card is firmly seated along all three connectors.

--Dan

We did that already when we checked the jumper configuration of the SOM to locate jp3.

Hi there,

Can you please contact your local FAE?  I believe that this is now beyond the support we can provide on the forum.

--Dan

Sadly Avnet support sent me here after the quest for the holy grail ; its clearly a quest for holy support.

We have lost enought time to try to debug a board that is suppose to work 5 min out of the box ...

I will not reccomand Avnet to anyone and will go for a refound since RMA means that we stick with them and their inexistent support. Can't beleive a large company send their support on forums and hope other users will do their jobs for free.

Hi there,

Avnet support is not your local FAE.  They are different departments.Do you need help locating your local FAE/sales office?  If so, I can with with you over DM.

I am a paid Avnet employee, "others" are not doing this for me.  If the others in the field do help out, that is great.  It shows how great the community is.  I am not expecting nor requiring anyone to answer Avnet product questions.  We do this to ensure that we help the community by providing a public area people can discuss the boards.  If there is a large issue, it also provides a place for me to be able to tell people about the problems giving transparency, which we have done especially around alerting users of errata changes and other items.  I am sorry that you are having this experience, since the boards do work with the "5 minutes" you mention.  What you are describing is not a normal behavior for the Avnet products.

Would you like me to work with you to find your local FAE so that we can escalate this issue?

--Dan

I don't understand what you mean with my local FAE.

We have bought the board on internet website.

we are located in Quebec, Canada.

HI there,

Avnet has a field support team that are located around the globe.

Each area that has a local sales office, has a support team.

If you head to this link:
https://www.avnet.com/wps/portal/us/about-avnet/locations/
You can select Quebec and you will be provided the local office contact information.

Normally, you call there and you can talk to the local field support team member.  Due to the current world status, there will be a mechanism to get you in touch with them, but it might not be as straightforward as "call the office and be transferred to their desk," they might have to call you back.

--Dan

I wont be able to call there without fees since there is no 1-800 numbers associate

I wont be able to call there without fees since there is no 1-800 numbers associate

Hi there,

I'll DM you to get your company information and can have the office in Montreal contact you.  I see the default settings on that page are for Arizona, so maybe there was confusion.

Let's work together and get you sorted out!

--Dan