What has happened to Avnet's support? I have been trying for well over a month to get an RMA for a defective UltraZed starter kit only to be completely stonewalled!
I put a case in, got the standard "welcome to Microslop CRM" email with a case number. No human response for a week. Multiple follow-up emails yielded nothing. I finally called and they assured me the case would be responded to within 24 hours.
Three days later, I called again. The woman I talked to was rather rude and just told me she forwarded it again and I would hear back in 24 hours.
I finally called a sales number and the next day they asked what were my issues. I described it (AGAIN) even though it was all in the CRM case. I received an email stating that they agreed it was defective and I should recieve RMA instructions shortly. Three days later, I emailed him again, only find out my email has now been blocked!
I used my employer's email to contact him again, only to find out he's on vacation until after July 4th and to email the support address. When I did that (last week), all it did was generate a new CRM case and told me I would receive a reply within 72 hours. That was a week ago.
What has happened to Avnet support? Why are they so rude, incompetent and completely unresponsive?
