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Forum Error attempting to link personal account
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Related

Error attempting to link personal account

Sean_Miller
Sean_Miller over 5 years ago

When attempting to set up my Azure account per the Microsoft startup guide, I go to the Azure Portal, click Azure Active Directory-->Users as instructed.  Unfortunately, it says "Error, an error occured.  Unable to complete due to service connection error, please try again later."  It then doesn't provide the necessary +User Add button I need.

 

Anyone have this issue or know a workaround?

 

Thanks,

Sean

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  • Sean_Miller
    Sean_Miller over 5 years ago in reply to zedhed +3 suggested
    Sure. I got to it from reading this blog: Avnet's Azure Sphere Starter-Kit (Out of Box Demo) Part 1 of 3 Under the section Getting Started , it stated to go to this link before continuing: https://docs…
  • shabaz
    shabaz over 5 years ago +3 verified
    Hi Sean, I had an existing hotmail account, but adding Azure capability to that did not allow me to use it with Azure Sphere. Instead, I had to create a totally new Azure account, using the following URL…
  • Sean_Miller
    Sean_Miller over 5 years ago in reply to peterfenn +2 suggested
    When I use the azsphere login, I get the following error: At step 3 of your link is where I get an error "Unable to complete due to service connection error, please try again later." My accounts are decades…
  • danzima
    0 danzima over 5 years ago

    kevinkeryk hey Kevin, any ideas about what might be going wrong here?

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  • peterfenn
    0 peterfenn over 5 years ago

    Sean

     

    What do you see if you attempt to login using your regular Windows credentials?
    ie, from the Azure Sphere Developer Prompt command-line tool:
    azsphere login

     

    Are you following the Microsoft documentation on this topic at:
    https://docs.microsoft.com/en-us/azure-sphere/install/azure-directory-account#create-a-workschool-account-that-is-associ…

    -Peter

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  • dougw
    0 dougw over 5 years ago

    I had this issue among a bunch of others. I couldn't find any instructions to deal with it, but after a few hours of messing around, found a way through it. I found lots of links on how to get started, but they all gloss over the initial process to add a user.

    I seem to have lost the thread of how I got to that point, so I have to go from memory on what I did:

    In the previous screen (Azure Active Directory) there is a list of links on the right  - one of which is "User" -- under an "Add" title (or something like that)

    This brings up the Add User screen, but this probably won't help. I could not add a user because my Microsoft account used my Bell Canada email and apparently it is not a valid domain for Azure Sphere. (which is probably why the User screen doesn't have an Add User button)

    I had to create an email address on the onmicrosoft.com domain and use that login to be able to add a user. The onmicrosoft account was created, but it did not ask to setup a password, so when I went to login with the new account, I couldn't. I had to go back and use my original Microsoft account to go in as the administrator to reset the password for the new account. (from the same User screen that had no Add User button) That original account seems to work for things that aren't directly Azure Sphere.  It is all very confusing to me.

    Getting through "adding a user" took a couple of hours of the 5 embarrassing hours it took to get sync'ed. I should have recorded the experience - it would be a good example of how NOT to do it.

    However, it now shows up as the first user in Canada. (Ace)

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  • zedhed
    0 zedhed over 5 years ago

    Hi Sean,

     

    Can you point to the tutorial and the steps you are getting stuck on?  I setup my Azure account quite a while ago and I am sure the process has changed since then.

     

    Best Regards,

     

    -Kevin

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  • Sean_Miller
    0 Sean_Miller over 5 years ago in reply to zedhed

    Sure.

     

    I got to it from reading this blog:

     

    Avnet's Azure Sphere Starter-Kit (Out of Box Demo) Part 1 of 3

     

    Under the section Getting Started, it stated to go to this link before continuing:

    https://docs.microsoft.com/en-us/azure-sphere/

     

    Which quickly pointed me to this link to set up an account:

    https://docs.microsoft.com/en-us/azure-sphere/install/azure-directory-account

     

    Which then directed me as follows:

    "I have an existing personal/MSA account that I use with Azure, and I want to create a work/school account that is associated with it"

     

    This is where I successfully logged in with my personal account.  I then clicked Azure Active Directory-->Users and got the error.

     

    See ya',

    Sean

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  • dougw
    0 dougw over 5 years ago in reply to Sean_Miller

    That is the route I took to get stuck as well.

    I ended up creating a new account to make it work.

    If you create a new account, be sure to note how it handles password setup.

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  • Sean_Miller
    0 Sean_Miller over 5 years ago in reply to peterfenn

    When I use the azsphere login, I get the following error:

    image

     

    At step 3 of your link is where I get an error "Unable to complete due to service connection error, please try again later."

     

    image

     

    My accounts are decades old, so I'll try making a new account with Microsoft.

     

    Sean

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  • Sean_Miller
    0 Sean_Miller over 5 years ago in reply to peterfenn

    I created a new outlook.com account and unfortunately still got the same errors as shown above.

     

    Sean

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  • Sean_Miller
    0 Sean_Miller over 5 years ago in reply to dougw

    Doug, how do I set up in the onmicrosoft.com domain?  I'm not seeing that as an option anywhere when I set up a new Microsoft account.

     

    Thanks,

    Sean

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  • dougw
    0 dougw over 5 years ago in reply to Sean_Miller

    From the Azure Sphere Developer Command Prompt Preview type azsphere login

    It pops up a window to Pick an account

    select "+ Use another account"

    The popup changes to a Sign in screen

    select "No account? Create one!"

    the popup changes to Create account

    type in "somename@onmicrosoft.com" and click Next

    the popup changes to Create a password

    type in a password and click next

    ......

    .....

    something like this...if I recall correctly...

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