This discussion has been locked.

You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Getting a Refund?

alberto2033 over 5 years ago

I bought a license for the tool last December to work on a client's assignment but this tool is full of bugs and I spend more time restarting the program after it crashes than doing useful work.

It used to work after the restart for about enough time to actually do some work but now I can't repour anything without getting the program to crash on the spot and when trying to submit the error to the support server it just says it's down.

If the program wasn't going to be supported I don't understand how can you still sell it. It's really appalling.

Is there any way to get a refund?

Top Replies

shabaz over 5 years ago

Hi Alberto,

How is this going to work.. isn't terms and conditions, and policies, and legislation country-dependent?
You need to contact wherever you purchased the item.
Cancel
Vote Up 0 Vote Down

Cancel
colporteur over 5 years ago

Any chance to get some additional details?

Your problem(s) may not be unique. There may be others with the same experience. They may be willing to share their experience and a solution. Be sure and include model, version, vendor and operating system(s).
Cancel
Vote Up 0 Vote Down

Cancel
tarribred61 over 5 years ago

Hi,

Crashes and instabilities like you are having have often been related to incompatible or old versions of the video adapter driver. You might check to be sure it is the latest driver version, directx is functioning properly and that the computer is reasonable for the task. It may be worth your time and sanity to try it on a different computer.

Good luck. It is not directly a problem with CS. Many of us run it without such problems.
Cancel
Vote Up +1 Vote Down

Cancel
a.stepanov over 5 years ago

CS license renewal was in january.
Then in february renewal was canceled and payment was refunded.
Looks like CS development and support now completely down.
Cancel
Vote Up 0 Vote Down

Cancel
johnmosborneuk over 5 years ago in reply to a.stepanov

That explains why I can't find any option to renew on Farnell's website anymore, only the option to buy a full license.
Cancel
Vote Up 0 Vote Down

Cancel
voltsandjolts over 5 years ago in reply to johnmosborneuk

Purchase of CircuitStudio and the yearly support are both still available:
https://uk.farnell.com/c/engineering-software/eda-ecad-mcad-tools?brand=altium
Cancel
Vote Up +1 Vote Down

Cancel
a.stepanov over 5 years ago in reply to a.stepanov

Subscription was extended, thank to support team!
So I'm keep using CS.
Cancel
Vote Up 0 Vote Down

Cancel
colporteur over 5 years ago in reply to a.stepanov

The journey to your current place would suggest, you have been given a reprieve to evaluate another product in the event your current software is manufacture discontinued. You can of course do nothing and then start the new adventure when needed.
Cancel
Vote Up +1 Vote Down

Cancel