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Login Issue

I am having a sign in issue.

although I am signing in with right username and password, it is not logging.

I can't even reset the password. When I am trying to reset the password , it is coming up with error " An error occurred while resetting the password"

Does anyone have this issue ?

Do anyone know how to resolve this issue ?

Any help is much appreciated.

Many thanks

Satya

Top Replies

jamesharrimanaltium over 8 years ago in reply to Former Member +1

Hi Satya, Xwin, Skyler, I can confirm that a small number of CircuitStudio sign ins stopped working around the time you saw this on 17-Mar-2017. This was due to several accounts being updated but it had…

0 xwin over 8 years ago

Same Problem here,

Can't login. Can't reset the password. Problem occured yesterday. So no vault functionality at the moment. Is the login server down or has the database crashed ? I would appreciate a message on the altium website if this happens
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0 satyaeee247 over 8 years ago in reply to xwin

Hi Xwin,

I called element14 guys in UK, even they don't know the exact problem.
They put a query to Altium guys. I am hoping I will get a reply by tomorrow.
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0 xwin over 8 years ago in reply to satyaeee247

thanks satya,

well ... if they charge for the vault ... they should at least keep it running. Otherwise its even worse than CadSoft. Hmmm...

I wonder if we are the only ones who have this problem. Its a bit disappointing.

Holger
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0 bugrobotics over 8 years ago

I am also having a login problem with CircuitStudio as well as Circuitmaker.
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0 xwin over 8 years ago in reply to bugrobotics

Uhh....works again on my workstation. Excellent!

Can you confirm ?

Holger
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0 bugrobotics over 8 years ago in reply to xwin

Just checked and works here as well on CircuitStudio and CircuitMaker.
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0 clem57 over 8 years ago

Try to reset /clear cache and cookies in browser. Close all open browser windows and restart. Sometimes this clears bad data.
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0 satyaeee247 over 8 years ago

Mine working as well. I hope it doesn't happen again.
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0 Former Member over 8 years ago

Hi Satya,

My name is Marisol, I am one of the CircuitStudio Specialist with Newark Element14. Can you please advise if you are still having problems logging in to Circuitstudio?

If you email me your username and email address, I can look into this for you.

Look forward to assisting you.

Regards,

Marisol
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0 jamesharrimanaltium over 8 years ago in reply to Former Member

Hi Satya, Xwin, Skyler,

I can confirm that a small number of CircuitStudio sign ins stopped working around the time you saw this on 17-Mar-2017. This was due to several accounts being updated but it had a side effect to prevent the sign in temporarily. This has been corrected but if you still see anything like this please let Marisol know as per the previous post.

Best regards,

James Harriman
Altium
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