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Altium CircuitStudio Forum Error when opening Content Vault
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Error when opening Content Vault

johnmosborneuk
johnmosborneuk over 8 years ago

I'm hoping someone can help me? when I try to open the Vault Explorer, I get the error "Failed to retrieve folders for Altium Content Vault.  Decompression error: ZLib Error ( -3 )"

 

It was working the last time I used it (about a month or so ago).  I have tried removing and reinstalling (using the "Remove Completely" option).

 

In the "Data Management - Vaults" preferences panel, the status has a green tick indicating that it is connected to http://vault.live.altium.com.

 

I am running Windows 7 64 bit with the latest updates installed and Circuit Studio version 1.4.1 Build 99 and my account expires on 15th May 2018.

 

I have checked the Windows Event logs and there are no errors in there.

 

Any help would be much appreciated

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  • johnmosborneuk
    0 johnmosborneuk over 8 years ago

    I've managed to get to the bottom of the issue: My Watchguard firewall was preventing the connection (although strangely not logging any problems despite the logging options all being turned on).

     

    Once I added "vault.live.altium.com" to the HTTP Proxy Exceptions, all is working again. 

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  • e14softwareuk
    0 e14softwareuk over 8 years ago in reply to johnmosborneuk

    John, many thanks for letting everyone know the solution, hopefully this will be of benefit to anyone else encountering this type of error in the future.

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