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Crashing with infinite "Please Wait A Moment" dialogs

lamabrew

Up until now CS has been reasonably well behaved. Would get occasional access violation errors in some DLL, usually seemed to be associated with Vault dialog but CS always recovered and I could keep on working. (I did "send a report" but I guess those go in to a black hole somewhere as no info comes back about how to fix/avoid the error).

 

This week though I've got a new series of errors. Doing a DRC check almost always puts up a series of messages about the Subversion Client has crashed.  But the DRC finishes and things seem OK. However after enough of those CS will then go south, usually when trying to close something (project, library, etc). It puts up an infinite series of dialogs and the only way out is to ctrl-alt-del and kill the program. Any unsaved work is lost.

 

Looks like this problem goes back years in AD: Altium Bugs And Things To Watch Out For | mbedded.ninja

 

I'm running Windows 7 and I can believe some micro$oft update introduced this new failure, but I'm at a loss to to find a way to figure out what's gone wrong and/or ways to fix it. I have not tried uninstalling but that's probably the next logical step?

 

Thanks for any advice/suggestions.

  • 0

    Hi Brewster, a few initial thoughts. Is this happening across all projects or just one particular design? Have you recently installed any other software or drivers? Can you try a system rollback to check if a Windows update was the culprit? Are you using the subversion version control? If so is the repository corrupt, can other SVN clients access it without error?

  • 0 in reply to e14softwareuk

    Hi Peter,

     

    This failure seems independent of project. It does (maybe...) seem to be triggered by doing DRC on a layout. But that may be an side effect of what I'm doing at the moment (getting half dozen boards ready for release) than it actually being the trigger, i.e. it would eventually crash anyway.

     

    To answer the other questions:

    • Nothing else installed recently
    • I have now rolled back to last week. Oddly enough Windows says a "critical update" was installed Friday but it can't find what it was...Anyway will let you know if this makes a difference as I'll be using CS again today
    • I'm not using SVN. I assumed this was something internal to CS.

     

    I was hoping that CS tucked some log files away somewhere that might be helpful. So far I've found some under the user app data tree, but nothing that seems to relate to the problem.  I searched for CS log file locations but didn't turn up anything beyond what I had found.

     

    If I get more crashes today I'll try reinstalling. I assume I won't lose any settings but I always view reinstalling as a last resort file corruption just seems unlikely.  I am hopeful though that since nobody else jumped in with a "I've got that problem too" that it is fixable.  I can't rule out that CS is failing due to something about Windows 7 on this system. It seems to find ways to break software. (I Just dread getting a new machine and getting all my software re-installed, etc. As well as Win10 offers me nothing...)

  • 0 in reply to lamabrew

    CS does have SVN capabilities but there are also external SVN programs (e.g. TortoiseSVN) so with SVN getting a mention I was wondering if a SVN app had been installed which had overwritten something related to CS's version.


    I run CS on Win 7 and it has been pretty stable. If you have a sample project that is known to crash your system then I can take a look if you wish to see if I can reproduce, might help to determine if a CS bug or just something odd about one particular computer.

  • 0 in reply to e14softwareuk

    Hi Peter,

     

    Well I find this tough to believe myself but rolling Windows 7 back to before whatever updates were in the Friday 3/23 release seems to have stopped the problems. Or it was just one amazing coincidence.  My usage pattern yesterday was pretty much the same as when I had problems: editing component libraries, schematics, PCB layout, running DRC, generating gerbers. (on multiple projects, there's a total of 6 small 2 layer boards in what I'm working on).

     

    I'll not let Windows 'fix' itself again without paying more attention - I still can't figure out what was in that update and at the moment I have other things that need attending to.

     

    I will be using CS about the same way for the next week so we'll see if the problem reappears.

     

    Though in terms of where to look for log files that might point to why CS is unhappy, is there a document somewhere that describes that?

     

    Thanks

  • 0 in reply to lamabrew

    Self followup that I also had no problems today.  If/when I go back and update Windows 7 I'll report any further funnies if they happen.