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CS Crashes on Library Access

larry_137

I cannot get CS to work. If I access a library, it crashes. If I view a 3D image of my circuit card, it crashes. If I try to do a 3D edit a footprint, it crashes. If I run a rules check and try to save the PCB file, it crashes. I just paid my "subscription" fee, but the program is useless.

 

Note that I completely designed a PCB (it is now in production) using the same libraries and CS worked flawlessly (well, good enough). At one point several months later, I went to check something in the design files, and the 3D view no longer worked and the Libraries window showed only a line outline with a clear center section. OK? When I tried to exit CS, all I could do was press the kill switch in Task Manager to get out. Task Manager said that DXP.exe was "unresponsive". No kidding.

 

The PCB was designed under Win7 (and as I said all worked fine) and this lock up happened under the same Win7 (who knows what Microsoft updates do). OK. I tried reloading the program. Crash. Because Win7 expired, I had to update to Win10. Before doing so, I uninstalled CS using Wise Program Uninstall. This kills everything in the program including Registry Keys. I then installed the new operating system (wasn't THAT fun!). With Window 10 on board, most everything seemed OK with minor exceptions. I then loaded CS using all of the defaults, just as the installer wants.  Started CS, and navigated the license activation routine. Great! Good to go. Started CS, and the home page came up. Blank Project Directory on the left, home page in the middle, and thin Library to the right. I checked that the two default integrated libraries were installed. Yes. On the task bar I pressed View and then Libraries. Crash! Could only kill CS using Task Manager. None of my files (which I checked by downloading a 3D viewer and they all looked good) were in use. As an experiment, I loaded CS on my laptop (also Win 10) and did the same sequence. The two integrated libraries came right up, and the footprints showed 3D views on all of the parts.

 

I have tried asking the forum with no results. Anybody have an idea of a way forward?

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    CS works on my laptop but not my desktop (for purposes of work, the laptop display is too small for extended design). I did a file by file compare and all files in the two installations are identical (location, date, and time). The only difference I can find is that the laptop has Direct X 12 installed and the video card supports Direct X 12. The desktop has Direct X 12 installed but the graphics card only supports up to Direct X 11. CS requires only 10 or better. What I have read suggests that if CS only needs 10, then having 11 or 12 makes no difference. However, when I go to 3D view (and the crash), both machines show Direct X {function} except the part where the laptop starts to populate the 3D models, the desktop does nothing (up to this point, both behave the same) and is now locked. It appears to be a Direct X problem. Anyone have some experience here. Would upgrading to a Direct X 12 card solve the problem? If Window is using DX12 on a card that can only do DX11, I can see the problem.

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    CS works on my laptop but not my desktop (for purposes of work, the laptop display is too small for extended design). I did a file by file compare and all files in the two installations are identical (location, date, and time). The only difference I can find is that the laptop has Direct X 12 installed and the video card supports Direct X 12. The desktop has Direct X 12 installed but the graphics card only supports up to Direct X 11. CS requires only 10 or better. What I have read suggests that if CS only needs 10, then having 11 or 12 makes no difference. However, when I go to 3D view (and the crash), both machines show Direct X {function} except the part where the laptop starts to populate the 3D models, the desktop does nothing (up to this point, both behave the same) and is now locked. It appears to be a Direct X problem. Anyone have some experience here. Would upgrading to a Direct X 12 card solve the problem? If Window is using DX12 on a card that can only do DX11, I can see the problem.

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