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Element14 = failure as support mechanism, hello Altium ?

NHEE2

This may cost me membership in this forum but perhaps it will jog a response.  I'd like to continue to help people when possible.

Perhaps Element14's hands are tied but they have dropped the ball, or perhaps Altium has, or perhaps both have, by thinking that this forum is an adequate support mechanism for the product.

When you have a product which crashes and becomes unusable and all you hear is crickets, something is wrong.

In this modern time of quality control, ISO, more "how did you like our response" messages from your doctors, automobile service and others, it makes me wonder what sort of quality control system Altium

as a corporation, has in place.

We're into February, 2022.  Either we get a response from Altium soon, or we can assume that CircuitStudio or CircuitMaker Pro, is dead.

Can Element14 please officially respond to our concerns ?

Parents

  • I'm not E14 so can't offer any support, sorry.  However, I am interested to understand why you use (continue to use) this product?  Is it a work thing?

  • in reply to Andrew J

    After many years of PADS, a number with Allegro / Cadence / Orcad and the last 4 with Altium Designer, I like CircuitStudio (most of the time) for moonlighting and now, semi retired but active and for what it delivers at its price point.  I look at Kicad every 6 months or so and it has some ways to go.  Never cared much for the Eagle interface and Autodesk ownership is not a feature for me at least. Unfortunately, at its price point, I'm afraid CS doesn't attract much attention from its owner.

    For crying out loud, if you're up to Beta 3, with people testing for several years (guess), release the darned thing !  It's software and is meant to be updated periodically.

    If Microsoft held back, we'd still be on WIndows 98, salivating for SE Slight smile

  • in reply to NHEE2

    Interesting.  I’d have to say I find Kicad excellent, particularly for the types of boards typical of hobbyists and enthusiasts create but obviously you know what works for you and what you need.   created an extensive and useful blog about V6 recently if you do a search for it.  I’ve been on this site for 4 years and posts about CS fall into one of the following;

    • support is non existent
    • I’ve paid for a yesr’s maintenance but got nothing for it: no major or minor release nor bug fixes
    • when is the new version coming out.

    In 4 years I’ve seen no new version or anyone post anything positive about it.  Admittedly I don’t follow it very closely but it’s always left me wondering why people don’t cut their losses but keeping hoping against all empirical evidence to the contrary.

    Sorry I’m no help on this issue per se but bullet 1 is consistent and I wouldn’t be investing my money in something that the manufacturer doesn’t care about.

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  • in reply to NHEE2

    Interesting.  I’d have to say I find Kicad excellent, particularly for the types of boards typical of hobbyists and enthusiasts create but obviously you know what works for you and what you need.   created an extensive and useful blog about V6 recently if you do a search for it.  I’ve been on this site for 4 years and posts about CS fall into one of the following;

    • support is non existent
    • I’ve paid for a yesr’s maintenance but got nothing for it: no major or minor release nor bug fixes
    • when is the new version coming out.

    In 4 years I’ve seen no new version or anyone post anything positive about it.  Admittedly I don’t follow it very closely but it’s always left me wondering why people don’t cut their losses but keeping hoping against all empirical evidence to the contrary.

    Sorry I’m no help on this issue per se but bullet 1 is consistent and I wouldn’t be investing my money in something that the manufacturer doesn’t care about.

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