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activating Standalone Circuit Studio License Errors?

SloFloLab

Hello,

I'm hoping someone can provide some guidance on how to get past "system errors" when trying to activate Circuit Studio.

I followed the install and activation steps as per email to myself on Jun 2024 and I get the following error:

"insufficient privileges to enter this space".

I can login into web space profile.altium.com/.../ with userid ... which is linked to my gmail account in my profile.

However this same account doesn't allow me to login to shell.circuitstudio.com/ ... perhaps my assumption that the altium and Circuit studio accounts are linked is incorrect??
...If I use this userid in and ask to reset password it reports "Failed to reset password: Reset password failed: Insufficient privileges. User is not registered in this space"

If you could provide advice on how to proceed that would be appreciated.

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  • 0

    Hi, I don't know the answer sorry.

    I tried logging into shell.circuitstudio.com which just redirected me to altium.com which asked me to log in again.
    I could do that but it seems odd.

    CircuitStudio appears to be abandonware now, you will have to try and get help from Altium (good luck with that), element14 don't have anything to do with it any more.
    Last time I tried to get help Altium helpdesk didn't even know that they made a product called CircuitStudio.
    I have heard some people have actually managed to get help since though.

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  • 0

    Hi, I don't know the answer sorry.

    I tried logging into shell.circuitstudio.com which just redirected me to altium.com which asked me to log in again.
    I could do that but it seems odd.

    CircuitStudio appears to be abandonware now, you will have to try and get help from Altium (good luck with that), element14 don't have anything to do with it any more.
    Last time I tried to get help Altium helpdesk didn't even know that they made a product called CircuitStudio.
    I have heard some people have actually managed to get help since though.

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