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CircuitStudio purchase - BIG license issue(s) and warning

kaz911

Hi,

 

i just bought a CS license from Farnell. But there is a HUGE issue with license delivery

 

1. I bought the license this week and got it today (24/9/2016) - but license start date is the 20/09/2016 and order date was 23/09/2016?) - are you shorting out peoples licenses on purpose? A year should be from the day YOU deliver - not the day I order or some arbitrary date before my purchase. I have never seen that before.. Not even by Adobe.... -

 

Sorry delete - i should have read the document/email - it is a jump start license until I get my own...

 

but still leaves last issue:

 

4. License expires?? Does that mean I cant use CS after the expiry date if I do not buy "maintenance? " - I'm sorry but I was not aware that it was a subscription ONLY product and it would stop working after the initial period. I could not find that described anywhere.

 

If the Product will cease to work one year after purchase  - then please refund me the CS package and I will buy Proteus instead.

 

I have deleted the license from my computer

 

thank you very much

 

Message was edited by: Kasper Larsen added dates and polished reading glasses

Parents Reply
  • in reply to harvie256

    Good luck with that, my jump start licence has expired - now I am locked out, which is painful to say the least.  And to date, no response from the powers that be at element 14. 

    Seems there are some issues with issuing licences...

     

    I wonder if we should contact Altium directly? 

Children
  • in reply to Former Member

    I actually got my license on Monday in my Name - and when I logged in the subscription shows support expires in 1 year but license to software does not.

     

    So it took from Thursday to Monday to get the real license - and the jump start license was to be honest a waste of time and confusing to say the least - especially because the Jump Start part is only listed in the 2nd or 3rd paragraph. First paragraph says  "here is your license" so I jumped to conclusions - so communications is not easy. image (Neither from me reading or Farnell writing)

     

    Better in the future to send a license saying "Extended TEST license until Altium issues your PERSONALISED license" image in the header and first line.

     

    Then just include a license file and not the waste of time download extra license - login as farnell - activate license etc. Reading that and going through it takes time that could have been better used on other stuff

     

    But please Farnell/Element14/Altium - ALL the online video's are CRAP quality - content might be great - but why post 720p videos when material comes from 1080p screen or better? First rule of screen casting - ALWAYS ether lower your resolution to your publishing resolution - or increase your publishing resolution so SCREENS are readable... And get someone to cut out the 1m30 second into in every 15m video in the "webcast" series - and do NOT cut in/out in the middle of a word or sentence. BASIC video mixing knowledge... image