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Altium CircuitStudio
Altium CircuitStudio Forum CircuitStudio purchase - BIG license issue(s) and warning
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CircuitStudio purchase - BIG license issue(s) and warning

kaz911
kaz911 over 8 years ago

Hi,

 

i just bought a CS license from Farnell. But there is a HUGE issue with license delivery

 

1. I bought the license this week and got it today (24/9/2016) - but license start date is the 20/09/2016 and order date was 23/09/2016?) - are you shorting out peoples licenses on purpose? A year should be from the day YOU deliver - not the day I order or some arbitrary date before my purchase. I have never seen that before.. Not even by Adobe.... -

 

Sorry delete - i should have read the document/email - it is a jump start license until I get my own...

 

but still leaves last issue:

 

4. License expires?? Does that mean I cant use CS after the expiry date if I do not buy "maintenance? " - I'm sorry but I was not aware that it was a subscription ONLY product and it would stop working after the initial period. I could not find that described anywhere.

 

If the Product will cease to work one year after purchase  - then please refund me the CS package and I will buy Proteus instead.

 

I have deleted the license from my computer

 

thank you very much

 

Message was edited by: Kasper Larsen added dates and polished reading glasses

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Top Replies

  • jamesharrimanaltium
    jamesharrimanaltium over 8 years ago in reply to bugrobotics +1
    Hi Phil and Kyler, If possible please send me a PM or submit your details to http://www.circuitstudio.com/contact-us and I'll have a look. We had some problems where the license emails were sent to older…
  • jamesharrimanaltium
    jamesharrimanaltium over 8 years ago in reply to bugrobotics +1
    Hi Skyler, Actually I just found you, there is a request from element14 to Altium processing to investigate. So I'll enquire about it from my end. Best regards, James Harriman Altium
  • bugrobotics
    bugrobotics over 8 years ago in reply to Former Member +1
    Just received an email from element14 that describes how to activate the license. I didn't have to input any license file or serial number into the software to activate my license. I had to navigate to…
Parents
  • Former Member
    Former Member over 8 years ago

    Your License definitely does expire and you can no longer use circuit studio at all after 1 year. I wont be renewing ever. I will move to a more honest PCB software company.

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  • jamesharrimanaltium
    jamesharrimanaltium over 8 years ago in reply to Former Member

    Hi John,

     

    CircuitStudio licenses are perpetual so they keep working. There's been quite some confusion with this, especially with a competitor (EAGLE) switching to a "Subscription" model that differs from ours. CircuitStudio Subscription is more synonymous with "Maintenance", i.e. it allows updates of the software up to any version released within the subscription period. When you purchase CircuitStudio software you will receive 12 months Subscription and you'll be able to update it to new versions within that 12 months. Even after the 12 months you'll be able to install any of those releases that occurred prior to your subscription expiry.

     

    FYI: We've just created a special campaign for EAGLE users wanting to switch to CircuitStudio before 31-Mar-2017. David Jones on EEVBlog even just excitedly posted it (http://www.eevblog.com/forum/circuit-studio/half-price-circuit-studio/) but you can link directly to the offer here: Switch from Eagle PCB and I'll post this again on this forum soon.

     

    I've written some new FAQ's about the CircuitStudio licensing to make it super clear, and will update the FAQ's on CircuitStudio Support | CircuitStudio once the USA team return from the public holiday.

    1.

    Can CircuitStudio run with no Internet access?

    Initial installation and license activation requires Internet access to complete the setup. Once setup is complete with the Standalone ALF license file activated, the software does not "phone home" and does not have any timers to prevent it from working. Online features such as vault libraries and Supplier Links won't work while there is no Internet access.

     

    2.

    Is CircuitStudio licensing time based or perpetual?

    CircuitStudio licenses are Standalone perpetual licenses so will continue working with the current software version forever. The software may be updated to newer versions within the Subscription (maintenance) period.

     

    The software may also be reinstalled, for example on a new machine, after Subscription has expired, provided the version of the software installed was released prior to the Subscription expiry date.

     

    3.

    Does subscription mean time limited?

    No! CircuitStudio Subscription provides entitlement to updates so that when newer software is released you may stay up to date during the Subscription period. This is often referred to as Maintenance, but in Altium terminogy this is named Subsription. The software keeps working even after Subcription is expired because the CircuitStudio licenses are perpetual.

     

    Best regards,

     

    James Harriman

    Altium

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  • harvie256
    harvie256 over 8 years ago in reply to jamesharrimanaltium

    Thanks for clarifying the posts above James.  I noticed even Hack A Day got the licensing scheme for CircuitStudio wrong in their article discussing Eagle (they said the $1k price got you a year's subscription, implying it was the same as Eagle.)  Given the readership of HaD it's quite likely some may have taken their guidance from them as an "authority".

     

    I will pick up on one point though in your post:

    James Harriman wrote:

    ...

    the software does not "phone home"

    ...

     

    Whilst it may not "phone home" for the purposes of licence checking, it most certainly does "phone home" to talk to Altium's servers for some reason, I guess update checking and usage data?

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  • jamesharrimanaltium
    jamesharrimanaltium over 8 years ago in reply to harvie256

    Hi harvie256,

     

    Thank you for the head's up about Hackaday!

     

    The "Home" page within all Altium products hits the website and pulls a web page and displays it within the product, using standard HTLM, without using any user-specific transaction or SOAP transport. It won't know who you are and if you block it or are offline, then the page simply doesn't load.

     

    If you Sign in and use the vault components or use Supplier Links then it will verify your sign in and will use web services to communicate with our servers and it will know who you are but it won't challenge your license and certainly won't push any licensing changes back to your machine. The license used in CircuitStudio is downloaded as a physical ALF file that sits on your drive and is only updated when signed in and using the Activation functions (e.g. if you right click the license and Reactivate or if you Delete. Delete also works when you're not signed in).

     

    Best regards,

     

    James Harriman

    Altium

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  • jamesharrimanaltium
    jamesharrimanaltium over 8 years ago in reply to harvie256

    Hi harvie256,

     

    Thank you for the head's up about Hackaday!

     

    The "Home" page within all Altium products hits the website and pulls a web page and displays it within the product, using standard HTLM, without using any user-specific transaction or SOAP transport. It won't know who you are and if you block it or are offline, then the page simply doesn't load.

     

    If you Sign in and use the vault components or use Supplier Links then it will verify your sign in and will use web services to communicate with our servers and it will know who you are but it won't challenge your license and certainly won't push any licensing changes back to your machine. The license used in CircuitStudio is downloaded as a physical ALF file that sits on your drive and is only updated when signed in and using the Activation functions (e.g. if you right click the license and Reactivate or if you Delete. Delete also works when you're not signed in).

     

    Best regards,

     

    James Harriman

    Altium

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