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Error during ordering-process in CircuitStudio

majadesignz over 7 years ago

Hi.

I got the following error when I try to buy a licence directly in CircuitStudio:

Could someone take a look at the issue?

Thanks.

e14softwareuk over 7 years ago

Hi, thank you for posting this information. It is a known bug and is actively being investigated by Altium. I would suggest to use our website to purchase maintenance until a fix is available.
CircuitStudio MaintenanceCircuitStudio Maintenance
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majadesignz over 7 years ago in reply to e14softwareuk

Thanks for you Feedback, but i don't own any licence of CircuitStudio yet and can not use your website to buy it because I would buy it as a private person for private use and not as a company. ;-)
I think I have to wait until it is fixed or is there any other way?
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jamesharrimanaltium over 7 years ago in reply to majadesignz

Hi majadesignz,

Altium is aware of the issue with in-app purchasing and we're currently fixing it, sorry for this inconvenience.
However you may purchase the product via the element14 (Newark/Farnell) website. Please go to http://www.circuitstudio.com/how-buy and either fill in the form for questions, or click the link. The regular element14 product SKU is 11-100-15-1 E.

CircuitStudio licenses include 12 months of Subscription (maintenance). Licenses are perpetual so will keep working beyond 12 months and after initial activation don't require Internet access for use. Please see the FAQ http://www.circuitstudio.com/circuitstudio-support for more information.

Best regards,

James Harriman
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e14softwareuk over 7 years ago in reply to majadesignz

There are a few regions where the Farnell websites require a company account and cannot sell to individuals. Give export.farnell.com a try, I don't know if this will work for you but worth a try.
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jamesharrimanaltium over 7 years ago in reply to e14softwareuk

Hi majadesignz,

This error is now corrected so you may use the in-app purchasing button now.

Best regards,

James Harriman
Altium
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