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Subscription renewal

I placed an order to renew my sub on 25 August (Farnell order 55791197) as my sub expired on 12 September. The order is still sat awaiting processing, any sub has expired, and it seems nothing is happening. I've tried e-mailing the customer service people and that didn't do anything - so I'm hoping a prod on the forum will get the ball rolling...

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rjcurtis over 8 years ago

{tap, tap, is this thing on?}

Anyone from Farnell around to give this a prod?
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e14softwareuk over 8 years ago in reply to rjcurtis

Hi Jeremy, apologies for the delay on this. Your order is on the system and I am chasing for you as to why it is not yet complete.
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rjcurtis over 8 years ago in reply to e14softwareuk

Hi, Can you give them another poke as still showing expired at my end...
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e14softwareuk over 8 years ago in reply to rjcurtis

Sorry Jeremy but I've checked and no reply to my last chase so will escalate this query.
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rjcurtis over 8 years ago in reply to e14softwareuk

I think someone must have pushed the emergency stop button on the escalator as nothing has happened.

{insert picture of tumble weed gently blowing across the page}
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alexsander_altium over 8 years ago in reply to rjcurtis

Hey Jeremy,

Alexsander from Altium here. Sorry for the delay. I'll take a look at this.
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alexsander_altium over 8 years ago in reply to rjcurtis

There's some strange stuff going on but I've pushed it through to the right people, they should be working on resolving this.
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rjcurtis over 8 years ago in reply to alexsander_altium

Hope so, I think 6+ weeks is probably long enough....
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rjcurtis over 8 years ago in reply to alexsander_altium

Looks like it was the right people, had a repeat of the e-mail when I first bought it back in 2016 but this looks like the system doing its thing. Starting up CS and it now shows the updated subscription date.

Thanks to alexsander_altium for getting this sorted.
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