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Circuit Studio Trouble

danstock
danstock over 7 years ago

I have literally spent the last 3 days creating a PCB circuit board project in Circuit Studio.  After 3 days of work, I open the project tonight to find a "blank" project. 

The schematic sheet is completely empty and the pcb board file is "unsupported file type" when I try to open it.  The project was saved in excess of 50 times, compiled and the board updated repeatedly.  The history file shows 36 versions and a timestamp of the projects being saved.  I have accepted that the software is fairly "buggy" but this is really unbelievable!  Circuit Studio is marketed as a professional software but if you are considering it for professional use......BEWARE!!!!

In addition, I have placed a call into Altium's technical support and was told that they do not support the software and to contact Element14 via email.  Really?? (Altium doesn't support their own software??  That should have been a Published NOTICE before allowing the purchase of the software.

When I go to the Element14 Website and click on the "24 Hour Live Support" it shows "Support Offline".  It just keeps adding Insult to Injury.  Seriously you can't make this stuff up.  It really goes to show you:  You get what you pay for!  EVEN at $1000  FYI; I am in the market for a software package.....please advise with any recommendations.

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  • e14softwareuk
    e14softwareuk over 7 years ago

    You will have had a direct reply to your emailed support enquiry. It is very unlikely you will have lost all your work as such behaviour is now a known issue with CircuitStudio. Suggestions to investigate the situation include opening the *.SchDoc and *.CSPcbDoc files directly from the project folder on disk, using Storage Manager to recover saved versions and examining the History folder for zip'd versions of the design documents.

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  • e14softwareuk
    e14softwareuk over 7 years ago

    Just to let people know that this is all sorted - the auto backup feature saved the day. Not sure as yet why the design files appeared to go blank.

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