Award recognizes Freescale’s outstanding customer support during a difficult year for the semiconductor industry supply chain.
AUSTIN, Texas – March 23, 2011 – Freescale Semiconductor received the prestigious “Best Customer Support of the Year 2010” award from Magneti Marelli Powertrain & Electronics during Magneti Marelli’s annual supplier convention held January 13 in Bologna, Italy. Freescale was recognized for its high standards, operational excellence and serving as a role model in customer support, making it a true stand out in the industry.
Magneti Marelli Powertrain & Electronics highlighted the solid processes, reliable communications and end-customer focus Freescale demonstrated during a period in which the entire automotive industry was under increased supply pressure. The bold actions, such as dedicated teams with clear and effective escalation processes set up by Freescale to face this situation, proved to be successful. As a result, no automotive OEM line down occurred.
In determining its six awards category for 2010, Magneti Marelli Powertrain & Electronics evaluated more than 1,000 candidates among its global suppliers. No other semiconductor supplier was recognized. This recognition comes after earning Magneti Marelli’s “Best Quality” award in 2008.
“This award, received from a key customer, serves as recognition of our commitment to excellence and our dedication to provide leading edge support for our customers,” said Steve Wainwright, vice president of sales and marketing and general manager of Freescale Europe, Middle East and Africa. “Being honored for our achievements in 2010 makes it even more valuable to us, as it highlights the tireless efforts of our employees to make our customers successful during a difficult year in terms of supply.”
Freescale began designing and manufacturing automotive semiconductors in the 1950s when semiconductors were first designed into cars. Since then, it has built significant customer relationships with automakers and tier one suppliers all around the world. Freescale prides itself on world-class customer support. To that end, it maintains design centers, development labs and customer support centers worldwide so it can respond quickly to customer needs.