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Updated 27 March - Raspberry Pi Pricing Update

Last updated 27-03-2012

 

PRICING UPDATES

 

As we gear up to receive and ship our first batch of Raspberry Pi’s to distribute the Model B $35 boards globally, (subject to final decisions on the compliance testing), we wanted to update our global pricing FAQ with answers to the many questions we’ve seen posted and asked of our customer service agents.  In particular, we wanted to correct the unforgivable omission of Italy and the delivery charges made in error in Australia.  

 

Thanks again for all your questions that have helped us to clarify our Pricing FAQ.  Please be assured that all orders will be charged at the price shown on the grid below.   However, if you’ve been quoted a lower price when you ordered, we will of course honour that lower price. 

 

The Pricing Grid explained:

The column labelled “Price (including delivery but excluding tax) shows exactly that – it shows in the local currency, the price of the Raspberry Pi plus delivery charges.  Where it is easy to do so, we have added the local sales tax.   The last column labelled “Total Price” is the price that you will be charged.  However, some countries, like the USA, have sales taxes that vary by state.  In this case, we have included an email address where you can email to ask the final price for you.  We hope this is clearer for our customers and as always appreciate feedback and suggestions to improve.


Region

Territory

Price (including delivery but excluding tax)

Sales Tax

Total Price  (inc. Sales tax)

 

 

Europe

UK £

£24.55

£4.91 (VAT)

£29.46

EU £ Credit Card Transactions (UK VAT Chargeable)

Austria, Belgium, Bulgaria, Denmark, Estonia, Finland, France, Germany, Italy, Latvia, Lithuania, Netherlands, Portugal, Romania, Spain, Sweden

 

£27.25

 

£5.45 (UK VAT)

 

£32.70

EU £ Credit Card Transactions (Local VAT Chargeable)

Czech Republic, Slovak Republic, Slovenia

Greece, Ireland, Poland

Hungary

Romania

 

£27.25

£27.25

£27.25

£27.25

 

£5.45

£6.27

£7.36

£6.54

 

£32.70

£33.52

£34.61

£33.79

Other European £ Credit Card Transactions

Norway, Switzerland, Turkey

Russia, Israel

 

£27.25

£38.65

 

Plus import VAT and duty that may be payable

 

Americas

Mexico

$50.75

Price includes duty, brokerage charges but exclude local taxes

Canada

CA$47.00

USA

$40.00

Subject to local state / provincial taxes & regulations – (please contact salestax@newark.com for details)

 

 

 

 

APAC

Australia

Au$ 38.00

Au$3.80

Au$41.80

China

RMB 265

RMB 39.95

RMB 304.95

Hong Kong

HK$ 309

0

HK$ 309

India

Rupee 2550

Subject to applicable national and local taxes and input duty

Korea

Won 70050

Malaysia

MYR 145

0

MYR 145

New Zealand

NZ$ 48.26

NZ$ 7.24

NZ$ 55.50

Singapore

SG$ 55.00

SG$ 3.15

SG$ 58.15

Thailand

Baht 1492.50

Baht 103.95

Baht 1596.45

Rest of World

 

Subject to destination, delivery, tax and duty will be confirmed at point of order

 

 

Frequently Asked Questions:

Last updated 27-03-2012

 

1. Why are you showing the prices in GBP and not Euros?

We will be handling all consumer transactions in Europe through the UK business.  Therefore, the card transactions will be taken in GBP.  This is the payment set up by our current card processing capability. We have therefore shown customers the price in the currency which they will be charged (ie GBP £ and not Euros €).  On their card statement, the customers will then see the transaction translated by their card company.


2. Does this apply to all credit card/debit card charges?

Our thanks to jDavidgea, who helped pinpoint an error in our original statement.  The original statement read  “This simplified pricing structure will apply to all credit/debit card orders placed with us and includes those from customers who have already registered their interest or intent to buy from any of the element14/Premier Farnell Group of companies....”.   There were a few systems in different countries that were pinpointed that carried errors.  We’ve since corrected the error and soon we will be able to take consumer credit card orders from all European countries thanks to our new export website that is going live.  This means an end to the sales to businesses only.  


 

3.  What happened to Greece, Southern Cyprus and Italy?

For the purposes of our pricing and deliveries, Greece and Southern Cyprus are charged at EU prices (VAT rates differ according to which countries they’re VAT registered).

 

 

 

Last updated   11-March 2012


1. Why have you changed your prices now?

The incredible demand for Raspberry Pi and discussions with our thousands of customers has highlighted the need to our pricing and to be transparent about any additional charges that happen because of deliveries and as a global distributor put these in local currency wherever possible to help our customers. We want to make our pricing globally transparent in keeping with our commitment to make the Raspberry Pi Board accessible to all at a base price no higher than $35 per board. By changing our prices now, we can ensure that all customers have the benefit of the new pricing structure.


 

2. I placed my order at a higher price. What does this mean for me?

Your order will be charged at the new, lower price automatically.  You do not need to take any action.

 

3. I placed my order at a lower price. What does this mean for me?

We will honour the lower price you were previously quoted. You do not need to take any action.

 

4. I am a trade customer, not paying by credit/debit card. What prices will I pay now?

Customers who have a trade account with us at any of the element 14 / Premier Farnell companies will be able to buy the Raspberry Pi model B along with their normal purchases in their own country, either on-line or via their local contact centres. Prices for these customers will be list price net of delivery or local sales tax as these vary for our trade account customers.

 

5. Your web site is still showing the old price? What should I do?

We have been working all weekend to get all of our local country websites updated without impacting customers, so there may be a few changes not yet finalised. Please bear with us. We didn’t want to take our websites down to make these updates and so it is taking us a little longer but all orders placed from now on will ship at the new price we promise!


6. If I order other accessories at the same time will I pay additional shipping on those items?

Accessories that are ordered and shipped with your Raspberry Pi Model B will not incur any additional shipping charges to those already quoted for delivery of your Raspberry Pi.

  • They have clear instructions on how to get that information. They want you to send an Email.

     

    Now, I'll be the first to agree that inviting an estimated 50000 people to send an Email is not the smartest move, but that's what it says in the table.....

  • Which American states will you be collecting sales tax in? 

     

    Just to head off a lot of confusing questions about USA sales tax rates - interstate transactions (such as most mail-order or internet orders) fall under Federal jurisdiction, and are not subject to any individual state sales tax.  So, the only time sales tax applies in America is if the buyer is in the same state as the seller (or one of their retail locations).

  • in reply to Former Member

    first of all i know that you are just joking but even IF Greece was closing down and for sale they still should have to add the correct countries to the correct territory...

  • I'm am just a customer of Farnell/element14, just like you.

     

    The way this works is that Farnell arranges shipping to their distribution centers. As those shipments are for large numbers of 'pi's at a time, the cost-per-pi is next to nothing.

     

    Now they have your 'pi in a distribution center in your country. As they send out LOTS and LOTS of packages, they have contracted some transportation firm for this.

     

    Here in the Netherlands that's UPS. What I THINK happens is that Premier/Farnell/Newark/InOne/Element14 or whatever they are called sit around a table every year and make a deal. "We send about" 1.3 million packages every year, how about you make us a good offer?" "How about $10 per packet, that's a good deal: It's a lot less than the $50 for overnight shipping that normal customers pay" ".... Sorry phone call, that was <some other shipping company> they say they want to come by tomorrow. Sorry, I didn't get that price you were quoting... " "Ehhh.. I was saying $7 per package...." "sounds good."

     

    But some packages are lighter and cheaper than others. So UPS will not want them to throw the cheaper stuff in the regular mail. They are contractually obliged to use UPS for everything to keep the cheap price. Whenever I'm working on a project and I'm short one component, I can continue to work the next day when I order that component from Farnell. That is very important to me, and that is why the UPS contract is important to Farnell.

     

    So back to canada versus US, they might have a different contract in place. Some parts of Canada are REALLY REALLY big. A UPS truck might have to drive a long way to deliver just one package. So I can imagine that the prices differ a bit as well. They might even have a different company that does the shipping for them.

  • The simplification in pricing also leads to another question:

     

    The Canadian Dollar and the USD are currently roughly at par, yet there is a 17% difference in pricing before taxes.

     

    Is there really a difference in $7 for shipping to the US as opposed to Canada?

  • Whilst I appreciate the attempt to simplify prices, I'm confused about the HUGE price hike to NZ.

    I confirmed an order on 29feb with the price of $48.26 NZD plus gst (tax) of $7.24 total $55.50.

    The price on your table is now $63.21 plus gst $7.24 for a total of $70.45

     

    Either someone has goofed or miscalculated because the $14.95 price increase in the base unit isn't right.

    $35USD at current exchange rate is $43.33NZ, and website orders are freight free.

     

    I find it hard to swallow a 45% charge for shipping to the distributor.

     

    mark

  • in reply to jdavidgea

    The same happened to me -- but I did pay! Their account has been credited a week ago, but I haven't received any sort of confirmation from them - and the order appears as cancelled!!

  • in reply to jdavidgea

    Hi jDavidgea,

     

    Thanks for taking the time - everyone who's commented - to provide us your feedback.  We've forwarded your questions and comments on to our regional customer service support for further clarification.  We're also working with Raspberry Pi to help answer the Community's questions.  As soon as we've updated the FAQ again, we'll send out an announcement through our social media channels so everyone is up to date with the latest info. 

     

    Thanks again for your understanding and also for taking the time to send your feedback to help us provide better service to all of you.

     

    Nicole, element14 Community Manager

  • "This simplified pricing structure will apply to all credit/debit card orders placed with us and includes those from customers who have already registered their interest or intent to buy from any of the element14/Premier Farnell Group of companies, unless they were previously quoted a LOWER price, in which case we will honour the lower price".

     

    This is false in the case of Farnell in Spain. They deleted ALL credit/debit card orders and are asking a bank transfer.

     

    When I replied them showing my dissatisfaction they cancelled my order or I've been told so.

  • in reply to rew

    I reckon what is complicating it, is that all Pi's will be sent from the UK in the first instance, rather than to the local distributor for onward sale.