Questions often arise in a roadtest. I get questions about about information stated or not stated on roadtest landing/enrollment pages. I often get questions asking me to extend a roadtest because time zone issues made the applicant miss the deadline, which I normally do. During a roadtest there are questions about shipping, documentation, and technical assistance.
I receive notifications about any new comment made on a particular roadtest. When I see one, I make a note of it. I first watch to see if someone from the community can provide assistance. The community has a lot of talented, knowledgeable people, so I feel it makes sense to use them as a "local" resource for technical assistance. If the roadtester's problem persists, I get the sponsor involved, which sometimes takes time. My direct sponsor contact usually needs to find the correct person who can provide the assistance. At this point, when the sponsor wants to get involved with the roadtest, I facilitate that involvement. This approach has worked for a long time. But it's not perfect. Perhaps it needs some improvement or tweaking.
So, I would value your input into our responsiveness with respect to your questions. Are we very responsive, adequate or do we need to improve. Any other comments are appreciated.
Thank You In Advance.
Randall Scasny
RoadTest Program Manager
