A program as complex as the RoadTest program is bound to have problems. These problems can range from application-form problems to documentation problems to hardware/software problems. Some of these problems can be resolved by other roadtesters, kind of like a virtual help desk. But there are some problems that require the sponsor's support team to get involved. If you are a roadtester or applicant, the first step in resolving the problem is alerting the element14 team or myself, the RoadTest Program manager.
In the following poll, I would like to get your input on where is the best place to post a roadtest problem so I can help you get support in a prompt, efficient manner.
There are a couple of places to post a roadtest problem. They are:
- Comments section of the roadtest page
- Forum of a specific roadtest
- Community's Feedback and Support page
- Direct contact (messaging or email)
While I think posting the problem as close to the source (the roadtest page in the comments section) is my preference, I would rather defer you, the roadtesters and members. I want to be as convenient to you as I can.
If you have the time, I would encourage you to vote.
Thanks.
Randall Scasny
Roadtest Program Manager
