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RoadTest Forum Please Read: RoadTest Program Change #2
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  • Replies 43 replies
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Related

Please Read: RoadTest Program Change #2

rscasny
rscasny over 8 years ago

Over the past week, many of you have contributed to my discussions regarding the state of the RoadTest program. You have offered your ideas and  voiced your concerns about the program. I am already seeing a positive change. Most of the posted on the main landing page of the RoadTest Review space are new.

 

I want to thank everyone who has posted new reviews. I have to report back this week to a supplier regarding the status of the reviews. I can start sharing positive news.

 

Going Forward

Part of how I see my job as RoadTest Program Manager is to find out why people aren't posting reviews despite the clearly stated terms and conditions that a RoadTester will get a free product in exchange for your feedback on the official element14 review form. Jobs changes, moves, illnesses are generally all acceptable reasons why a RoadTester has not completed a review. But, you need to inform me what is going on.

 

I realize that "things happen." In one situation, I learned that one RoadTester did not complete her/his review because the product was stolen along with the person's laptop, etc. I am working with this individual to get her/him another product. But I also asked her/him if the physical security improved where my supplier's product is stored. (Sounds like an opportunity to do an IoT project on this problem.)

 

The problem of lack of communication has been a problem. For instance, I am ready to ship out products today for the Cleo/Nero RoadTest. One of the winners has failed to contact me despite my sending him messages for more than a week.

 

Another problem is when an applicant uses a different email address than the one used to register on element14. Since I check the finalists' profile in order to "get to know" the person's history within the community, when a different email address is used on the application, I am delayed in selecting applicants, sending to the supplier, etc.

 

Since communication is a two-way street, I realize I have to stay in touch and communicate with you. I feel I have been doing that recently But, of course, there's always room for me to improve.

 

Next Change

Communication is important and it is the focus of the next change to the RoadTest program.

 

Simply stated, if I need to contact you regarding a roadtest for which you have applied and I don't receive a reply within a week, and AFTER 2 times trying, I will set aside your application or winning entry and chose someone else.

 

I surely don't expect you to site at the edge of your seat and reply to me instantaneously. 24 hours would be great, but not always possible, especially for those of you who are frequent business travelers. I feel a week is adequate; however, I'll open this up for discussion. No rule is ironclad (unless you are in the military); but a communication rule has become necessary.

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Top Replies

  • dwinhold
    dwinhold over 8 years ago +8
    Unfortunately communication is the biggest hurdle we have. There are thousands of reasons why we can't, won't, couldn't reply or complete a road test. This is why there are rules we have to follow and…
  • Instructorman
    Instructorman over 8 years ago +6
    Randall, I think a week and two attempts on your part is sufficient. You have vendors and your employer to answer to as well as other road test applicants, and the rest of the E14 community. If I neglected…
  • jlangbridge
    jlangbridge over 8 years ago +5
    Communication is the key! You can generally tell if someone is serious or not by the way he talks/writes. Sure, problems do occur (and I feel really sorry for the roadtester who got his laptop stolen)…
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  • Robert Peter Oakes
    Robert Peter Oakes over 8 years ago

    I think a week is enough, for a selected reviewer to respond.

     

    If you're not going to be arround at the time the submissions close then perhaps dont apply in the first place and let someone else have a chance.

     

    If you really are keen, perhaps because it is an expensive test equipment, send an email to the review owner and tell them you're away and when you will be back to answer.

     

    To be honest how many of us techies these days dont have some access to email, even when on a multi week holiday. If you're that keen, find a way!

     

    Accommodations could be made in some situations im sure. That's the whole point here, communications and clarity of intent.

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  • Robert Peter Oakes
    Robert Peter Oakes over 8 years ago

    I think a week is enough, for a selected reviewer to respond.

     

    If you're not going to be arround at the time the submissions close then perhaps dont apply in the first place and let someone else have a chance.

     

    If you really are keen, perhaps because it is an expensive test equipment, send an email to the review owner and tell them you're away and when you will be back to answer.

     

    To be honest how many of us techies these days dont have some access to email, even when on a multi week holiday. If you're that keen, find a way!

     

    Accommodations could be made in some situations im sure. That's the whole point here, communications and clarity of intent.

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  • hlipka
    hlipka over 8 years ago in reply to Robert Peter Oakes

    Even now its not clear for all road tests when the final selection will be. For most its about one week after the submissions close, so you know that you will need to be able to respond during that time. But for some there is no defined date, so its difficult to know beforehand. Also, plans sometimes change. When you apply for a test right at the start, there is one month left until the final submission. That is plenty of time for employers to send you on a road trip, lose your phone or whatever.

    And even though we are techies this doesn't mean we should be slaves of our phones and computers. Its quite relaxing to sometimes turn them off. During this years summer vacation there won't be internet for our son, and so no internet for me. We parents should be role models, at least sometimes...

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  • rscasny
    rscasny over 8 years ago in reply to hlipka

    Hendrik,

     

    From what I can tell, the 1-month enrollment, 1-week selection and 60-day roadtest was the ideal goal for the timeline. But it was theory, not reality. I have to order the parts and then I have to ship them. Sometimes the suppliers don't get back to me for weeks. It's not like a triggering a circuit to cause it to turn on an off. I interact with people with a varying set of priorities. I would like to change to notion that 1mo/1wk/60days is the standard. I really think the enrollment period should be long enough to find people who really want to test the product and do it well and want to write about it. I also think that the 60-day roadtest period is too long for some products and not long enough for other products. But given the changes occurring, I'm going to stick with the established timeline.

     

    I am wondering if you are misunderstanding what I have put forth in #2 when you say "even though we are techies this doesn't mean we should be slaves of our phones and computers." Slaves? Really? Isn't that a stretch or are you using hyperbole to make your point. Look at this scenario:

     

    I am ready to ship out the roadtest parts. And I privately message that I am sending them out. and I get no response by the RoadTester. I contact him after a few days. Should I send them out? What would you do? Likewise, I sent my additional questions to a roadtester and he has not responded in two weeks. And then I see he hasn't logged on since January. (I also saw that this one was a university student. So I wondered if he had graduated?) Do I keep waiting for him? Or do I move onto other applicants who are responsive and have placed the element14 Community as a regular part of their life so they check in at least once a week?

     

    As far as being in contact during vacation time. Well, I am taking a few days off this week and next. I have notified people that need to know about my availability. I think most people do that. So, if you are on summer vacation and I can't get in touch with you, what should I do?

     

    I decided I will stick with the 1-week time period for now. I will attempt to notify Roadtesters through more than 1 channel. If this doesn't solve the problem, I'll have to modify it. Now, it's back to work for me.

     

    Cheers.

     

    Randall

     

    PS I have noticed that you have been a great RoadTester. I appreciate your efforts.

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  • hlipka
    hlipka over 8 years ago in reply to rscasny

    1) the 'slaves to our phones' comment was to Robert Peter Oakes who said that we techies surely always have access to our email, and I think this isn't necessarily true.

    2) when you expect a timely response from the road testers, you also need to tell them beforehand _when_ this will happen. See my example with the KeySight road test - when there is a possible timespan of multiple weeks or even month, should anybody to whom it _might_ happen that they won't be available not apply then?

    3) when I apply for a road test because I'm really interested in it, and there is no defined date for when the finalists are chosen (so I might need to response to the questionnaire), and no defined date for when the kits will be send out, I probably will state in my application the time when I will not respond as quickly as you might expect. In the case you really need to reach me during that time, I would _hope_ that you take that into consideration and don't skip as fast as you might do otherwise. Yes, I would try to be reachable during that time. I would also understand when I'm not selected because of that, but I would be very unhappy.

    4) I think it kind a case-by-case decision, just as it is when somebody doesn't write a timely review: when its a first-time road tester, you probably skip earlier than when its an active member of the community and a tester which had proven in the past to write great reviews, and normally responds quickly.

    5) I'm fine with that 1 week grace time. Its actually quite generous. But please also keep your side clean and make sure everybody knows beforehand what is expected, and _when_ its expected (so please add the missing dates to the Keysight road test image And I was not complaining that the 1 month enrollment period is too long, I just wanted to point out that between the date of application and the date the tester actually get their kit there can easily be three months. For many people this is a long time to plan for in advance. Who knows which other great road test come up during this time?

    6) Thanks. I just like to stick to my commitments. I think this is very helpful in life

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  • rscasny
    rscasny over 8 years ago in reply to hlipka

    Hendrik,

     

    I hope to keep my side clean! As for the missing dates on the Keysight RoadTest:

     

    Enrollment Begins: Mar 2, 2017

    Enrollment Ends: Apr 7, 2017

    RoadTesters Selected: TBD

    Product Shipped: TBD

    RoadTesting Begins: TBD

    Status Reminder/Update Email: TBD*

    Submit Reviews By: TBD

     

    The bolded ones are all I know for now. The supplier selects the official winners and I can't always predict when they will select them. Most of the other dates depend on the supplier. I am ordering parts much earlier now. So I hope to eliminate any delays there.

     

    But it's not a perfect system. I'll try my best.

     

    Randall

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