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RoadTest Policy Update: If You Never Receive The Product To RoadTest

rscasny

Just a quick update regarding an issue that came up a few months ago and I was reminded of it today.

 

Basically, a RoadTester never received the product to RoadTest and we have not had inventory of the product for quite awhile. The roadtester had contacted me several times about it awhile ago. I re-ordered it and contacted the shipper. There was no record of it so I had no tracking number. Our ordering department says three are on order. My guess is Dave Hamblin also ordered the product.

 

While I am very serious about people doing their roadtest reviews, I surely can't hold a roadtester accountable if he/she made the effort to get the product by contacting me or we don't have stock on hand. Since this RoadTest was about a year old (prior to my involvement in the RoadTest program), I'm thinking the policy should be in this situation to cancel this roadtester's application so he is not prevented from applying to any other RoadTests.

 

Unless I hear of a better idea, that will be my policy going forward.

 

Sincerely,

 

Randall Scasny

RoadTest Program Manager

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  • Hello

     

    Would it be possible to put it on hold, that is if/when it come sin stock they could still do the road test if they would like to (situations and interests can change in a year) but at the same time don't hold this against them in any way. This would mean that they don't have an outstanding roadtest but should they want to do the roadtest when it becomes available they could still choose to do so.

     

    Kas

  • in reply to kas.lewis

    Kas,

     

    That's my concern. I don't want to hold it against them or prevent them from participating in other Roadtests because of our stocking issues.

     

    For this particular individual, we did put it on hold for several months. I told him I needed him to do the roadtest. the problem is we never got stock. I even asked around the office if they had the product at their desks or in storage. no one did.

     

    I would prefer putting it on hold and waiting for the stock. But I feel practicality comes into play after a year.

     

    Perhaps the better policy is when this occurs, notify me that you haven't received the product. If it can't be quickly fixed, then put it on hold, letting the roadtester apply for other roadtests. When the product is available, then he/she would have to go back to the original roadtest.

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  • in reply to kas.lewis

    Kas,

     

    That's my concern. I don't want to hold it against them or prevent them from participating in other Roadtests because of our stocking issues.

     

    For this particular individual, we did put it on hold for several months. I told him I needed him to do the roadtest. the problem is we never got stock. I even asked around the office if they had the product at their desks or in storage. no one did.

     

    I would prefer putting it on hold and waiting for the stock. But I feel practicality comes into play after a year.

     

    Perhaps the better policy is when this occurs, notify me that you haven't received the product. If it can't be quickly fixed, then put it on hold, letting the roadtester apply for other roadtests. When the product is available, then he/she would have to go back to the original roadtest.

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