I recently requested, via the technical help desk, a schematic diagram to assist me in repairing an 'out of warranty' faulty Tenma 72-8690A...
This is the reply I received from the Tech Support desk:
"We can't provide the schematic and no repair instruction. Maybe customer can provide defect video & details description so that we can give repair suggestion?"
This is an item costing £224:82 before added taxes...
How does that negative response reconcile with the "Right to Repair" laws/directives and basic morality?
