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Documents ISO9000质量体系在三级综合医院执行效果研究
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  • Author Author: sophie0love
  • Date Created: 28 Nov 2010 2:59 AM Date Created
  • Last Updated Last Updated: 9 Nov 2021 4:53 PM
  • Views 521 views
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ISO9000质量体系在三级综合医院执行效果研究

研究背景:医疗服务质量是医院的核心竞争力,是医院发展的生命和医院管理的永恒主题,是确保医院可持续发展的基础,更是人民群众就医安全的根本保障。对于现代医院来说,医院的质量控制要求更加科学,标准更加细致。医疗质量的改进与提高在保障医疗安全,保障人民健康起着举足轻重的作用。20世纪80年代医院管理中逐步引入了质量管理的概念。1987年ISO9000族标准问世,给质量管理带来了一次新的革命,为实现组织实施全面质量管理提供了具有可操作性和法制化特点的有效的方式、方法。河北省从2003年以来,先后有三十多家医疗机构执行ISO9000质量管理体系,其中5所医疗机构持续六年进行了认证。究竟ISO9000在医院执行中可产生哪些效果和效益,对推动医院发展和充分提高医疗质量产生哪些影响,这是近期诸多专家学者和社会高度关注的问题。
   目的:通过研究,发现ISO9000质量管理体系与现行医疗质量管理制度的相容性,比较传统质量管理方法与ISO9000质量管理体系在实践中产生的效果差异,揭示ISO9000在我省三级综合医院执行中存在的问题,为提升医疗质量管理提供政策建议。
   方法:本研究以分析性研究为主。采用文献归纳法和专家小组讨论法确定本研究的研究指标。应用TOPSIS法和综合指数法对A(a1-a5)和B(b1-b5)两组医院03年、08年的数据资料进行综合评价,并对结果进行分析。

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