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  • Author Author: Alanta Lee
  • Date Created: Date Created
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[CLOSED] 10 Minute Survey About Tools & Processes

Alanta Lee

Hello everyone!

We would like to invite you to participate in our survey around understanding your processes and the tools you use. 

Your participation is crucial to help us shape the future of our tools and provide you with an enhanced user experience. Rest assured that all responses will remain confidential and used only for research purposes.

Join us in this survey and let us know what matters most to you.

Survey link: [removed]

Questions? Please email alee@premierfarnell.com or contact  directly.

Thank you in advance for your participation!

We greatly appreciate your contribution to improving our website tools.

Parents

  • I'm not sure this sort of survey actually helps. You should have deeply intimate knowledge of your customers, and the way to do that is to get that input from each of your regions, from the people on the ground there, i.e. those that deal day-in day-out with customers (whether that's customer support, or sales teams, or those who are involved with particular countries, or verticals, doesn't matter how it is sliced, basically anyone in the field. If that's not helping, there should be a plan (whether that's e-mail, or a promotion that somehow gets input from a mix of people).

    Otherwise, you're just getting a very limited set of responses from particular people, and it will be low-value data.

    At least, I hope this is not the only way customer input is being obtained (it is the only way I'm seeing though).

Comment

  • I'm not sure this sort of survey actually helps. You should have deeply intimate knowledge of your customers, and the way to do that is to get that input from each of your regions, from the people on the ground there, i.e. those that deal day-in day-out with customers (whether that's customer support, or sales teams, or those who are involved with particular countries, or verticals, doesn't matter how it is sliced, basically anyone in the field. If that's not helping, there should be a plan (whether that's e-mail, or a promotion that somehow gets input from a mix of people).

    Otherwise, you're just getting a very limited set of responses from particular people, and it will be low-value data.

    At least, I hope this is not the only way customer input is being obtained (it is the only way I'm seeing though).

Children
  • in reply to shabaz

    I think all data collection methods have their benefits and drawbacks. I only deal with  people like reps and application engineers when exploring new technology and roadmaps. When buying, I mostly examine datasheets and price tables, so efficient access is most important, either through part number lookup or parametric search.. 

  • in reply to shabaz

    Thank you for your feedback. We agree that it’s crucial to have a comprehensive understanding of our customers, and input from those who interact directly with them is invaluable.

    While surveys like this one are part of our broader strategy, they are certainly not the only way we gather customer insights. We also work closely with regional teams, customer support, and sales to ensure we’re capturing a wide range of perspectives. Your point about ensuring a mix of input from various channels is well taken, and we’ll continue to strengthen those efforts to make sure we’re getting a more complete picture.