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Member's Forum Server Problems from 20th April - Poll inside and Now Resolved
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  • Replies 22 replies
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  • server problems
Related

Server Problems from 20th April - Poll inside and Now Resolved

cstanton
cstanton over 3 years ago

Hey everyone,

We've been experiencing some issues with the Azure backend that supports the element14 Community today, the servers were claiming to be offline and so the azure message bus was unavailable and this was causing all sorts of problems, from us being able to administrate it, to hogging up e-mail notifications.

We restarted the servers within the past hour, so you may see some improvement, and the sysadmin we have is looking at the settings (they're based in America so are now looking at it, we're also waiting on Microsoft / Verint to get back to the team).

This issue should now be resolved.

I can see Jan Cumps reported a couple of issues, and I suspect this is related to them.

Thanks for your patience.

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Top Replies

  • ChristyZ
    ChristyZ over 3 years ago in reply to Andrew J +3
    This is a REALLY helpful post Andrew J . The recommendations you have here I will take to see how quickly we can affect some of these changes - especially the "recent content" view as you describe it …
  • cstanton
    cstanton over 3 years ago +3
    "Late Saturday evening, Microsoft let us know the issue was caused by some sort of bug and they manually fixed it." Thanks Microsoft, thanks. Geez.
  • Jan Cumps
    Jan Cumps over 3 years ago in reply to Jan Cumps +3
    Changed my vote to " Are less than they were ". My reason for the original vote was because the instability. And that's resolved. I claim that I can change my mind as long as voting season is open :…
Parents
  • cstanton
    cstanton over 3 years ago

    "Late Saturday evening, Microsoft let us know the issue was caused by some sort of bug and they manually fixed it."

    Thanks Microsoft, thanks. Geez.

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  • shabaz
    shabaz over 3 years ago in reply to cstanton

    "some sort of bug" : )

    I'm now imagining the quality of their bugfix comments on a Saturday night. Something like "It's hard to explain" : )

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  • ChristyZ
    ChristyZ over 3 years ago in reply to shabaz

    We didn't even get that much. They literally said "We found a bug and have manually fixed it. We will do an RCA and let you know" So, again apologies to all of you for the difficulties. We know we've had a lot of environment issues since the migration and are doing our level best to keep things running smoothly. There are a lot of benefits to being hosted in the cloud...and then sometimes there are non-benefits (is that a word?) Slight smile

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  • ChristyZ
    ChristyZ over 3 years ago in reply to shabaz

    We didn't even get that much. They literally said "We found a bug and have manually fixed it. We will do an RCA and let you know" So, again apologies to all of you for the difficulties. We know we've had a lot of environment issues since the migration and are doing our level best to keep things running smoothly. There are a lot of benefits to being hosted in the cloud...and then sometimes there are non-benefits (is that a word?) Slight smile

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