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Server Problems from 20th April - Poll inside and Now Resolved

cstanton

Hey everyone,

We've been experiencing some issues with the Azure backend that supports the element14 Community today, the servers were claiming to be offline and so the azure message bus was unavailable and this was causing all sorts of problems, from us being able to administrate it, to hogging up e-mail notifications.

We restarted the servers within the past hour, so you may see some improvement, and the sysadmin we have is looking at the settings (they're based in America so are now looking at it, we're also waiting on Microsoft / Verint to get back to the team).

This issue should now be resolved.

I can see  reported a couple of issues, and I suspect this is related to them.

Thanks for your patience.

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  • I just experienced the missing message thing just now, I don't mind retyping since I didn't in this case type a lot, but I think it's confusing the person whose forum question it was, since whatever they are responding to (I can see them typing) isn't appearing for me either. It's like ships in the night, neither of us can communicate with each other.

    If it were not for these recent issues, I'd have said the site issues are slightly less, however the main painful thing (lack of recent activity view) is still there, and it impacts a lot, I bet if that's resolved people will be super-happy more happy* with the site.

    * Agree that the text when typing messages is tiny, that too would greatly improve usability if it were larger

  • in reply to shabaz

    I think the recent content view - by which I mean a continuous list of content in modified date order, like every other forum site, and without comments - is critical.  I recently added a comment for you in an older post of yours and it never popped up to the front of recent content and you never got a notification because that’s not automatic so that went by-the-by.  Not to worry, I shall ask again at a later date and tag you.  Like me, I suspect people who have been around for some time are emotionally attached and forgive a lot on the expectation that improvements will be gradually rolled out.  But for new visitors to the site I expect they will find it confusing and difficult to engage with because it’s experience isn’t like the majority of other community sites.  Again, all content in modified date order is critical for engagement.

  • in reply to Andrew J
    Andrew J said:
    I expect they will find it confusing and difficult to engage with because it’s experience isn’t like the majority of other community sites

    This's the point that's difficult to express, partly to those who created the platform.

    A lot of the push back that I deal with, is saying "well can't we simply inform the users how to subscribe to notifications? Put it in the FAQ and link to that from the homepage, the problem's just that they don't see the instructions on how to do it, right?"

    Well, from what you're saying, that isn't the answer and that the fundamental nature of the platform needs to be changed, but automatic subscriptions/notifications simply bother people, so that's not an answer.

  • in reply to shabaz

    This is also really helpful . Thank you all so much for engaging so thoughtfully with us on this discussion. We want to provide the best experience for you and will do everything we can to implement changes to that effect and ALSO pressure the vendor to make changes in the platform for things that are too fundamental a change for us to tackle as a customization.

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  • in reply to shabaz

    This is also really helpful . Thank you all so much for engaging so thoughtfully with us on this discussion. We want to provide the best experience for you and will do everything we can to implement changes to that effect and ALSO pressure the vendor to make changes in the platform for things that are too fundamental a change for us to tackle as a customization.

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